Job Description

- Guide customers throughout their customer experience journey \xe2\x80\x93 from onboarding through to repeat orders - Serve as the primary point of contact and develop a trusted advisor relationship with customers to ensure service/product usage achieves full value. - Monitor delivery shipments from start to finish to ensure successful delivery - Take ownership of escalated delivery issues and follow problems through to resolution - Manage customers\xe2\x80\x99 community group - Use customer data and analytics to uncover opportunities for new feature adoption, up-selling & business direction. - Identify churn risks and collaborate with the relevant internal teams to remediate and ensure a successful renewal - Educate customers on the most recent updates and enhancements to our products/services/communities - Act as the customers advocate, providing constant feedback with internal teams to improve the customer experience, product offerings & product/service features enhancement. - Monitor performance and end-to-end movement of deliveries be it across external or internal parties - Perform related tasks for customer success management department - Initiating telephone and email contact with customers to help them achieve their dreams
Suami Sihat (M) Sdn Bhd, one stop center that has started healthcare services since May 2016 where they are 100 percent developed and owned by Bumiputera. Suami Sihat (M) Sdn Bhd is strategically located in the center of Banting, Selangor. Suami Sihat (M) Sdn Bhd collaborates with The KL Sky Clinic to provide consultation about health problems. OUR VALUE AND SOCIAL CULTURES ~Customer obsession and over deliver ~Think big and long-term ~We care about what we do ~Bias for action. Keep innovating and experimenting ~Hire and develop the best, make them even a better version of themselves ~Punctual and always 5 minutes early ~Fun work environment ~We are all on the adventure together ~Humility. Openness and non-palatao MISSION One stop center to enhances men\xe2\x80\x99s health awareness, build community & provides solutions to men\'s health problems VISION Nurturing Malaysians to view men\'s health issues as something serious & not a taboo. Suami Sihat (M) Sdn Bhd are a major contributor to the decline in men\'s physical and mental health problems in Malaysia
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5