Job Description

Great that you\'re thinking about a career with BSI! Job Title: Business Development Partner Team Leader Reports to: Senior Global Commercial Operations Manager Location: Kuala Lumpur (on-site) (Malaysia local hire)/ China (China local hire) About BSI BSI (British Standards Institution) is the global business standards company that equips businesses with the necessary solutions to turn standards of best practice into habits of excellence. Our Medical Device team ensure patient safety while supporting timely market access for our clients Medical Device products globally. BSI has successfully achieved designation as a Notified Body in The Netherlands and United Kingdom and is an accredited ISO 13485 Certification Body recognized in many global markets. Overview / Purpose of the position: Reporting to the Senior Global Commercial Operations Manager and working closely with key stakeholders, namely the commercial and delivery teams. Responsibility for the line management of the APAC Sales Support Administration Team and all of their sales support activities to the Regulatory Services APAC Business Development Teams. Responsibility for leading the development, configuration, implementation and management of sales support processes. Accountability for oversight of sales support activities, client service and management of assigned APAC Sales Support Administration Team. Responsibilities & Accountabilities: Provision of line management duties for all assigned sales support administrators To manage, monitor and support in the training of the sales support administrators To act as coach and mentor for the team, reviewing training needs and identify skills development requirements as needed To work with sales support administrators to agree, plan, implement and monitor quality of work and key performance indicators To communicate effectively with all team members and support team members to ensure the smooth running of sales process in compliance with BSI procedures To ensure the sales support administrators receive, prioritise and process sales quote requests received from the business development team and associated commercial requests within agreed SLA\'s Work with the business development team and delivery team to improve the service provided to clients and effectively handle client associated queries Adopt a collaborative team approach to working within own group and other teams/functions within the department and other areas of the business Drive to improve existing processes, develop, implement and manage new processes to improve efficiency Build strong, collaborative relationships with all key internal and external stakeholder Develop deep understanding of the complexity of the business and its individual business areas Proactively lead solving problem initiatives as required Build an in-depth understanding of client business needs and drivers Undertake specific project work as required Provide support to the management team as required Any other duties which can reasonably be expected within the scope of this role Key Success / Performance Indicators: Ownership and resolution of problems to satisfaction of external and internal clients Ensuring a high degree of accuracy of data in Salesforce and other systems Quality of service provided to internal and external clients (as per KPI measures) Efficient management of sales quotes from RS Business Development team and associated commercial requests from clients Collaborative interface with Commercial and Delivery Teams To succeed in this career: Be able to speak and write fluently in both English and Local languages Familiar query resolution and complaints handling Proven track record of leadership and/or line management of staff Ability to coach and effectively develop talented individuals and to address under performance A leader, excellent in managing others Excellent interpersonal and communication skills, both written and oral, internally and externally and at all levels Be able to demonstrate your experience of supporting a commercial team with administrative tasks Have experience using a CRM (Customer Relationship Management) software to complete tasks e.g. Salesforce Potential to grow with the developing business and take on wider roles and responsibilities Be resilient when under pressure and have a solution orientated mindset Prefer to life science background. Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business. BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

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