Job Description

Specific Duties and Responsibilities in General

1.

Registration

- New case registration.

- Follow up registration.

- Compulsory to ensure all registration forms, PDPA & Letter of undertaking forms are filled in with signatory and supporting document.

2. Admission

- Conversion from outpatient to inpatient.

- Direct admission.

- Book Room & board with respective Ward Nurse/DNA & assign bed in system.

- Explain admission checklist to patients & provide admission kit.

- Call Porters to send patient to ward & transfer MRD folder in system

2.

Payments

- Collecting payment/Deposit for bills.

3.

Refunds

- To perform refund procedure for overpaid deposit, insurance deposit & Cn deposit Card, Cash & Online TT (Online Transfer).

4.

Outstanding

- Cashiers to Liaise/Follow up with patients If any outstanding bills to clear.

- Cashiers to update outstanding follow ups weekly basis for HOD review.

5.

Guarantee Letter

- Cashiers to check with Insurance companies on the validity of the medical card and request for initial and final guarantee letter from Insurance companies. To request doctors to complete the insurance forms after office hours or weekends.

- Request for Guarantee Letters from Insurance companies after office hours.

- Call and inform patient regarding GL status.

6.

Discharge & Inpatient

- Perform patient discharging work after office hours & Weekends.

- Perform In patient top up for cash patient & insurance *( weekends).

7.

Charging/ Checking

- Cashiers to charge OT, Ward consumable Charges after office hours & weekends

- After Office hours cashiers to Double check all the inpatient charges done charged by Ward Clerk.

8.

End Shift

- Ensure generated bills are accurate and prompt billing of all charges & debtors

- Cashiers to check credit card transaction & Cash transaction is tally & accurate

- Perform Details & settlement for credit card terminals

- Drop collected cash in safe box

9.

Assisting

- Answering general/internal phone calls

- Assisting to making /direct to person in charge for patient new appointments or for existing patients

- Perform any other tasks requested by superiors and Management as and when deemed necessary

10.

Hospital SOP

- To adhere to all policies and SOPs of the Business Office Unit and the hospital as a whole at all times. Failure to comply with the policies will subject to enquiry by the hospital management.

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

Free parking
Ability to commute/relocate:

Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)
Education:

STM/STPM (Preferred)
Experience:

Office Assistant: 1 year (Preferred)
Language:

Mandarin (Preferred) Bahasa (Preferred)
Work Location: In person