Job Description

Agensi Pekerjaan BTC Sdn Bhd

Location:

(50000) , ,

Salary:

IT, Information Technology, Business Analyst, Insurance, Banking, Financial Institution, UAT, User A

Type:

Permanent

Main Industry:

Job ID:

126530840

Company:

Agensi Pekerjaan BTC Sdn Bhd

Posted On:

03 April 2023

Open Position: Business Operations & Customer Support, Manager (MNC Health & Wellness Company)

An MNC Health & Wellness Company is currently hiring Business Operations & Customer Support, Manager to lead the Customer Support Team based in the Kuala Lumpur office.

Key responsibilities include:

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-Having more than 8 years of working experience with exposure in either Business Operations, Customer Support or Continuous Improvement activities within regional countries

-Maintains and improves daily operations by monitoring ticket system performance and identifying and resolving problems

-Work closely with the team with a strong focus on operational strategies by evaluating team results via ticketing and customer satisfaction survey

-Proactively analyse information from a range of data sources to understand common issues and process related gaps

-Coordinate with the regional stakeholders for project support, portfolio development and management, setting priorities and incident resolutions as well

-Provide leadership to the team on the adoption of best practices and processes to ensure a high level of customer satisfaction from regional stakeholders

-Good communication, leadership and stakeholder management skills

If you are interested, Apply to # for a confidential discussion.

Visit btcrecruitment today.

Please take note that only shortlisted candidates will be notified.

#BusinessOperations #CustomerSupport #ContinuousImprovement #Strategies #Operations #Leadership #Career #btcmalaysia #btcrecruitment #tehtarik #tehtarikmalaysia #Malaysia

Requirements

Tiptopjob