Business Operations & Customer Support, Manager (mnc Health & Wellness Company)

Kuala Lumpur, Malaysia

Job Description


Open Position: Business Operations & Customer Support, Manager (MNC Health & Wellness Company)

An MNC Health & Wellness Company is currently hiring Business Operations & Customer Support, Manager to lead the Customer Support Team based in the Kuala Lumpur office.

Key responsibilities include:

  • Having more than 8 years of working experience with exposure in either Business Operations, Customer Support or Continuous Improvement activities within regional countries
  • Maintains and improves daily operations by monitoring ticket system performance and identifying and resolving problems
  • Work closely with the team with a strong focus on operational strategies by evaluating team results via ticketing and customer satisfaction survey
  • Proactively analyse information from a range of data sources to understand common issues and process related gaps
  • Coordinate with the regional stakeholders for project support, portfolio development and management, setting priorities and incident resolutions as well
  • Provide leadership to the team on the adoption of best practices and processes to ensure a high level of customer satisfaction from regional stakeholders
  • Good communication, leadership and stakeholder management skills
If you are interested, please send your CV to for a confidential discussion.

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Please take note that only shortlisted candidates will be notified.

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Job Detail

  • Job Id
    JD978479
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned