Job Description

:

You Lead the Way. We\xe2\x80\x99ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you\xe2\x80\x99ll learn and grow as we help you create a career journey that\xe2\x80\x99s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you\xe2\x80\x99ll be recognized for your contributions, leadership, and impact\xe2\x80\x94every colleague has the opportunity to share in the company\xe2\x80\x99s success. Together, we\xe2\x80\x99ll win as a team, striving to uphold our and powerful backing promise to provide the world\xe2\x80\x99s best customer experience every day. And we\xe2\x80\x99ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let\'s lead the way together.

Responsibilities:

• Handling inbound calls from our Australia and New Zealand Merchants.
• Providing high quality service to our merchants and help resolve their queries at first contact where possible.
• Listening to our customers, understanding their needs and offering relevant treatments, services and solutions.
• Achieving individual performance expectations and development as set by the management.
• Maintaining appropriate operational risk control and compliance in all activities.
• Flexibility to work on shift duties including on public holidays.

Qualifications:

• Excellent customer-serving manner, communication and problem solving skills.
• The ability to manage and handle complex escalations from a problem solving and customer handling perspective is a bonus.
• The incumbent should display flexibility and adaptability to manage multiple tasks simultaneously.
• Excellent interpersonal and communication skills with proven high initiative and energy levels with good influencing, decision-making and collaboration skills.
• Must have a growth mindset, a willingness to learn and embraces challenges and changes positively with an ability to able to take broad guidelines or a general strategy and turn that into clear objectives or goals.
• Thinks outside of the box to provide recommendations.
• Outstanding team player with the competency to impact and influence.
• Ability to work unsupervised and manage time effectively independently.
• Strong self-confidence and ability to maintain composure and control under pressure in a demanding environment.
• Language: English

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express