Job Description

You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unw You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. Go above and beyond at a company that sets the standard for customer-first service. How will you make an impact in this role Key inbound phone contact point between Hong Kong Merchants and American Express. Resolving servicing inquiries to allow Merchants to focus on their day-to-day operations. Maintaining relationships with either new or repeated Merchants who contact American Express in a consultative approach. You will have the skills to handle difficult tasks with ease. Servicing Merchants from Monday to Friday, 9am to 6.30pm through the inbound phone channel. 4 weeks of World Class classroom training. Continued with 8 weeks of on the job training. A friendly passionate and competitive team environment that inspires each other's growth. Access to an international leadership team that will work with you to succeed. Minimum Qualifications: Display a passion to serve by delivering extraordinary service in every interaction with our customers. Diploma and/or Bachelor's Degree. Able to converse fluently in Cantonese language and strong verbal communication skills. Have relevant experience in Customer Service, Sales or Hospitality industry. Demonstrate personal excellence by remaining positive in difficult situations. Strong interpersonal, communication and listening skills. Analytical and problem solving skills with strong attention to detail. Fresh graduates are welcome to apply! Language requirement:Cantonese, Mandarin and English. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.