Business Risk Operation Specialist Risk & Security
Malaysia, Malaysia
Job Description
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Location:
Malaysia
Department: Security & Risk Management
Location: Malaysia
Team and Role Introduction:
The Business Risk team is responsible for protecting our buyers, sellers and ensuring the integrity of their transactions. You will oversee the approvals, audits, investigations, and escalations of buyer registrations, orders, and return/refunds while preventing abuse of resellers (scalpers) and vouchers/promotions. You will monitor and investigate matters related to account take-overs and other infringements to customer experiences.
Responsibilities:
Reporting to the Business Risk Lead of Singapore, you will be responsible for:
- Being the subject matter expert on the following: account security, voucher abuse, reseller, payment fraud or after-sales fraud.
- Closely working with commercial, technology, and external resources to identify abuse or fraud risks, conduct massive quantitative analysis, and develop strategies to protect Lazada and its users.
- Conducting Campaign risk assessment from anti-fraud and performance perspective, proactively providing suggestion to campaign strategy.
- Leveraging large data sets and analytical tools to develop evidence-based, automated risk strategies, while working closely with modelling teams and other operational teams on the execution of these strategies.
- Establishing metrics to monitor and communicate results for various risk strategies.
- Developing and executing operational policies and processes for business security operations and dispute management.
- Handling escalations and conducting investigations for incidents, tickets and law enforcement requests within stipulated deadlines.
- Working closely with other functions such as Customer Care (Customer Support, Partner Support, Business Process Outsourcing), e-Commerce Platform (Platform Health, Seller Services, etc.), Commercial (brands), Logistics, Security and Business Security teams, and others to identify and assess risks.
- Other duties as assigned.
Job Requirements
Requirements/Qualifications(must have):
The ideal candidate\xe2\x80\x99s portrait is as follows:
- Is able to independently extract, handle and analyse data for investigations and problem solving
- Possesses a good understanding of the local fraud environment, typical fraud schemes and modus operandi
- Has a clear understanding of the end-to-end strategy (incorporating \xe2\x80\x98man\xe2\x80\x99 and \xe2\x80\x98machine\xe2\x80\x99 thinking, offline versus online methods) to manage typical fraud issues
- Is \xe2\x80\x98tech-minded\xe2\x80\x99 \xe2\x80\x93 an advocate of technology and automation
- Understands how to (key metrics) measure the effectiveness and efficiency of strategies
- Has a clear and focused risk management / antifraud / investigations career, and a good understanding of where he/she is headed
Requirements/Qualifications(good to have):
A STAR candidate is all of the above, and:
- Conversant in \xe2\x80\x9cdata story-telling\xe2\x80\x9d
- A strong lateral and critical thinker \xe2\x80\x93 able to navigate problems which are not \xe2\x80\x98black and white\xe2\x80\x99
- Understands the mechanics of a regional-local organization, the problems and ways of workingThe ideal candidate will have the following background:
- T&S or Antifraud in an online / tech company
- Law enforcement, with experience in fraud enforcement or investigation
- Consulting, with experience in digital forensics
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Job Detail
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Job IdJD918922
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMalaysia, Malaysia
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EducationNot mentioned