The Business System Partner leverages a strong background in information technology, data analysis, master data management and CRM systems to enable smooth operations of digital systems used by the organization. The Business System Partner is a strategic thinker with profound business acumen who can leverage this understanding by translating business requirements into system capabilities to drive adoption and accelerate the achievement of business outcomes. This will guide decision-making, provide analytical insight and business judgment to support strategic and tactical outcomes across the affiliate. Main Responsibilities Act as a master data administrator for the CRM system (e.g. EpiCX, OCE-P). Maintain and enhance Business Analytics/Insights dashboard (e.g. Tableau) by leveraging internal and external data sources (e.g. IMS). Support implementation and maintenance of digital health tech solutions and data repositories in collaboration with other internal and external stakeholders to drive business outcomes (e.g. Respond.IO, P360, RoME, Registries). Work closely with other teams, including Pods, IT and Finance, to ensure that the systems meet the needs of the organization. Strong collaboration with the Customer Experience team to drive digital and personalized customer engagement by leveraging customer insights. Collaboration with RSS for implementation of system changes and troubleshooting system issues. Identify areas for process improvement and develop strategies to optimize system utilization and performance. Ensure adherence to data governance and compliance procedures relating to customer data. Provide training and support to other team members on the use of the systems. Stay up to date with the latest developments in technology and best practices in data management. Additional Responsibilities: Drives outcomes by joining above country initiatives for Pharma International. Identify, analyze and drive continuous process improvements based on prioritization and relevance to business needs. Lead process harmonization, simplification and standardization by leveraging the process excellence network as well as automation, digitization and digitalization of processes. Involved in cross-functional projects. Assist in development of company culture; encourage open communication and liaison across the affiliate and broader Roche network. Adhere to company (both local and global) policies and procedures at all times, including Health & Safety requirements. Perform other duties/projects as required. Job Specific Competencies: Deep understanding of Data Analysis, Master Data Management, CRM Systems as well as Disease / Therapeutic Area Knowledge and Market & Industry Knowledge. Deep understanding of data modeling to guide decision-making, solve problems, provide analytical insight and business judgment to support strategic and tactical initiatives across the affiliate. Demonstrated problem-solving ability, combined with effective business judgment and ability to communicate clearly and influence leadership teams. While working on multiple projects at a time, they are focused on the details while finding creative ways to solve big picture challenges. Organized, strategically focused, detail-oriented, and able to deal with ambiguity in a constantly evolving environment. Demonstrated analytical expertise, business acumen and be dedicated to solving business challenges Leadership skills and ability to manage competing priorities and expectation setting. Accurately anticipates future consequences to current action Departs from accepted group norms of thinking and behaving when necessary Seeks out and harnesses available data sources to make informed decisions to optimize customer interactions and experiences. Stays abreast of trends in the external environment that could impact the business currently and in the future Focuses in quickly on the key issues Integrates multiple streams of information into a coherent strategy Reduces activities that waste resources Experience & Knowledge Bachelor\'s degree in Computer Science, Information Systems, or a related field. Minimum of 3 years of experience in a similar role. Strong knowledge of CRM systems and data analysis. Experience with master data administration and data governance. Strong analytical and problem-solving skills. Excellent communication and teamwork skills. Ability to work independently and manage multiple projects simultaneously. Experience in data science and data visualization tools. Experience in working in an agile / networked organization is a plus.
Standing as the world\xe2\x80\x99s largest biotech company, Roche (Malaysia) Sdn Bhd is an affiliate of Roche Group, headquartered in Basel, Switzerland. Roche is present in over 100 countries and in 2016, employed more than 94,000 people worldwide. Today, Roche (Malaysia) Sdn. Bhd. or otherwise known as Roche Pharma, is exclusively dedicated to the pharmaceuticals business and has since grown into one of the leading healthcare companies in Malaysia, where everything we do is in line with providing quality healthcare products and services to improve the quality of life of patients, who form an integral part of our operations. Doing now what patients need next We believe it\xe2\x80\x99s urgent to deliver medical solutions right now \xe2\x80\x93 even as we develop innovations for the future. We are passionate about transforming patients\xe2\x80\x99 lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigour, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world.
Bachelor\'s or Equivalent