Job Description

Description As a Cabin Manager at Eastern & Oriental Express, A Belmond Train you are part of a team that brings impeccable cabin room care to life through preparation and guest satisfaction. In this role, you will prepare guest cabin rooms with meticulous detail, to ensure a luxurious and welcoming guest experience, while also looking after the room for the rest of the guests\' duration with us. If you\'re looking to develop your skills and be part of the future of luxury, this is your moment. Primary Responsibilities Include Oversee and manage the Cabin service for our guests. Making sure that all services are delivered timeously, in accordance with our standards and meets the expectations of our guests. Ensuring the Cabin stewards receive all the necessary documentation, information and materials to perform their duties efficiently and effectively. Supervise loading and unloading of luggage. Ensure guests are given the right cabin before departure with adequate amenities. Maintain the appearance of the assigned Housekeeping areas, including cabins and public areas with a high standard of hygiene and cleanliness. Ensure that cabins are serviced as per LQA standard. Ensure the highest level of passengers services, including organizing and supervising embarkations, disembarkations, breakfast and afternoon tea services, turndown and cabin servicing, as well as personalized butler services and pre/post-departure arrangements Supervise train movements over the Railways, in order to ensure timely arrivals and departures at stations and the best travel experience for passengers on-board Eastern & Oriental Express is relaunching on February 19, 2024. In preparation, Belmond is recruiting a new team of genuine, authentic people with a passion for travel, discovery, and guest interaction. We seek a diversity of talents and prize attitude above skills: full training will be given for the right people, and the new team will be able to practise working together and forge a great team spirit prior to the launch date. Eastern & oriental express: a living legend Eastern & Oriental Express is a story 30 years in the making. Sister of the celebrated Venice Simplon-Orient-Express, it has been narrating adventures in Southeast Asia since 1993. Guests step aboard the elegant train, which reflects the spirit of the land it travels through, to embark on alluring grand adventures. Cultural marvels, unseen landscapes and dynamic cities are theirs to unearth as they glide through epic Malaysian scenery. Immersive off-train activities, including jungle treks and art tours, blend with sublime modern Peranakan cuisine and entertainment on board for the journey of a lifetime. Everything about our train is extraordinary - and we want you to be, too. We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you\'ll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. The Belmond & LVMH Family The Eastern & Oriental Express is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience. Requirements 3 - 5 years relevant experience within a similar role. Proven leadership ability and experience in handling and coordinating different teams. Previous experience in a similar role - advantageous. Experience within the luxury hospitality industry - advantageous. Relevant management or field/industry related diploma or degree. Experience in managing a team. Hospitality experience advantageous, preferably in a luxury environment. Demonstrated ability to be innovative and creative We seek warm, genuine, authentic people with a passion for travel and discovery. You are self-assured without being arrogant, and keen to interact with our discerning guests. You are a great storyteller with a positive mindset and a can-do attitude. International exposure will be considered a plus. You must speak English. Additional languages, such as Japanese, Korean, Cantonese, French and German, are a benefit. We welcome a diversity of backgrounds, ethnicities and religions. Experience in the hospitality industry is a bonus, but not a necessity. You could be from an independent restaurant or bar, have worked in luxury retail or private villas, or be a tour guide. Benefits At the Eastern & Oriental Express we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: Competitive salaries and insurance plans. Complimentary and preferred rate experiences at our iconic destinations. Wellness programs Meals and uniforms are provided. Working on board the Eastern & Oriental Express is an amazing experience. As part of the highly prestigious Belmond and LVMH family, you travel with and cater to international guests, work with universally recognised chefs and enjoy an ideal work-life balance, alternating between time on the train and time off between journeys.

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