Job Description

Mohon

Kelayakan

• At least two years of professional hospitality experience is preferred
• Passionate about people. food and culinary arts
• Diploma or Bachelor\'s Degree in hospitality management preferred
• Fluent in english and working proficiency of mandarin and bahasa
• Competent with various computer software programs (MS Office, POS)
• Strong track records in delivering excellent customer service, creating memorable dining experiences
• Flexible to work on evenings, weekends & public holidays

Tanggungjawab

1. Be the key player in running the cafe smoothly

• Communicate, manage & lead the cafe, mainly the front of house team
• Assist floor supervisor in preparing shift schedules for front of house team
• Supervise front of house team and provide assistance, as needed
• Coordinate communication between front of the house and back of the house staff
• Communicate with the kitchen team regarding any menu questions, the length of wait, product availability and additional meal requirements, allergies, dietary needs, and special requests to the kitchen
• Liaise closely with event coordinator to understand guests who intend to organize events in the cafe to ensure smooth execution of intended effect by guests requirements
• Addresing operational challenges and problems as they arise, making quick decisions and resolve issue effectively
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment

2. Lead by example, train & support our cafe staffs

• Creating a positive, productive working environment
• Enforce company policies & procedures including employee dresscode & behaviour
• Encourage & motivate staff to provie exceptional service an work together as a cohesive unit
• Take an active role in coaching and developing the team, provide service techniques training and hold them accountable to the standards
• Appraise staff performance and provide feedback to improve productivity
• Ensuring each of them completes the daily responsibilities that are set for each individual shift

3. Be guests\' best friend & manage guest dining experience according to company\'s standard

• Maintaining guest satisfaction levels by being proactive in service operations, check with guests to ensure satisfaction with each food and beverages
• Demonstrate a true passion for guest service by proactively seeking ways to surprise and delight guests, always going above and beyond
• Actively improving cafe standards by providing relevant information such as guest feedback
• Respond efficiently and accurately to customer complaints
• Able to anticipate any unexpected guest need and react promptly and tactfully
• Gather guests\' feedback and recommend improvements to overall operations
• Building and maintaining relationships with guests

4. Improve cafe sales, cook up fresh new ideas for cafe growth & innovation

• Has a good knowledge of menu and presentation standards; Up-selling products based on your extensive product knowledge
• Able to answer any questions regarding menu and assist guest with menu selections
• Achieving company\'s sales target together with the team
• Taking initiative to discuss and provide ideas for every special occasions (eg. Valentine\'s Day, Mother\'s Day, Father\'s Day, Christmas Day etc)
• Participate in meetings and offer insight contributions
• Implement policies and protocols that will maintain & improve future restaurant operations

5. Managing bugets and cost control

• Control operational costs and identify measures to cut waste
• Assist or conducts inventory checks on all operating equipment and supplies
• Calculate future needs in bar stock, packaging stock, caf\xc3\xa9\'s inventory, kitchenware and equipment and place orders, as needed
• Regularly review product quality and research new vendors

6. Maintain a restaurant that\'s always ready for action, meeting all health & safety regulations

• Participate in pre-service setup & post-service close down of premise
• Perform shift closing on the point of sales terminal, tally cash and credit card settlements, and responsible for daily cash out claim
• Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas
• Ensures that cafe brand standards and SOP\'s are consistently implemented
• Monitor compliance with safety and hygiene regulations

Manfaat

• Medical & hospitalization claim up to RM1,500/year
• OT, Public Holiday replacement, KWSP, SOCSA & EIS covered
• Annual bonus & management bonus (if sales target is met)
• Staff hostel available for outstation staff
• Staff meal & monthly meal vouchers

Manfaat tambahan

• Staff Meal
• Staff Activities

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