Job Description

Job Title: Cafe Supervisor

Purpose of Role

To supervise daily cafe operations, ensure food and beverage quality, manage cafe staff discipline and performance, and deliver excellent customer service.

Key Responsibilities1. Operations Supervision

Oversee daily cafe opening and closing. Ensure food and drinks are prepared according to SOP and quality standard. Monitor cleanliness of cafe, kitchen, counter, and dining area. Ensure all equipment (coffee machine, chiller, POS, etc.) is functioning well.
2. Staff Supervision

Monitor staff attendance, lateness, and discipline. Arrange and monitor duty roster. Guide staff on proper service and hygiene practices. Be a role model in attitude, teamwork, and discipline.
3. Customer Service

Ensure customers are served promptly and politely. Handle customer complaints professionally. Maintain a friendly cafe environment.
4. Stock & Inventory Control

Monitor stock level of ingredients and cafe items. Check daily stock usage and minimize wastage. Inform management for stock replenishment.
5. Reporting & Communication

Report daily sales and issues to manager. Inform management of any breakdown, shortage, or incident. Coordinate with purchasing for stock orders when needed.
6. Hygiene & Safety

Ensure all staff follow food hygiene and safety rules. Monitor cleanliness of kitchen tools, utensils, and food storage.
Job Type: Full-time

Pay: RM1,800.00 - RM2,800.00 per month

Benefits:

Meal provided Opportunities for promotion Professional development
Work Location: In person