Job Description

Key Responsibilities

In this role, you will:

1.

Sales and Customers Service

Maintains a profitable reputable cafe, that is:

Handles cash transactions honestly, efficiently, and accurately. Assists in the supervision of the profitable cafe. Assists the Cafe & Assistant Manager in planning and executing all sales promotions effectively and efficiently. Maintains an efficient, friendly service standard at all time. Politely answers the telephone and customer questions. Responds proactively to prevent and resolve customer service situations. Handles all drink and food items during preparation safely. Sells and serves baked goods and miscellaneous food items to customers. Verbally receives and calls back customer orders in a friendly manner.
So as to meet and exceed sales targets, and surpass customer's expectations on each occasion.

2.

Store Operations

Maintaining efficient and sales targets, and surpass customer's expectations on each occasion, that is:

Completes daily report as assigned. Informs the Cafe Manager / Assistant Manager of any operational inconsistencies. Maintains acceptable amounts of coffee, baked goods and supplies for the bar. Orders baked goods, coffee and supplies when needed. Performs opening and closing duties Reports all employee accidents to the Cafe Manager / Assistant Manager and complete all personnel forms when necessary. Reports potential safety hazards to Cafe Manager / Assistant Manager. Restocks shelves when necessary. Cleans the bar area, floor, grinders, take out trash, etc routinely. Takes bank deposit to the bank and brings change back if necessary.
So as to create an environment conducive for attaining monthly sales targets.

3.

Employee Development

Motivating & Developing crews, that is:

Assists in the training of new employees. Delegates duties to Brew Crews as necessary. Leads by example. Motivates crews to maintain and serve consistent quality products every time. Perpetuates Company philosophy and culture. Schedules breaks as necessary.
So as to develop and motivate our employees.

4.

Product Knowledge

Delivers consistent quality products, that is:

Assists the Cafe Manager and Assistant Manager in educating all Brew Crews on all products and services. Maintains the highest quality, consistent product standards. Oversees drink-making and ensuring that only consistent quality drinks and products are served. Strictly adheres to and enforcing SOPs on all drink and gourmet items.
So as to maintain the highest standards of products of The Coffee Bean & Tea Leaf stands for.

5.

Store Presentation

Maintains a comfortable, conducive outlet by:

Follows guidelines on music. Keeps all tables cleared of trays and used utensil or cups. Keeps all floors dry & free of litter. Maintains a clean, well-merchandised cafe.
So as to provide a warm and inviting environment in which our customers can enjoy their world-class of coffee and tea.

Your Ingredients

Diploma in any related field Fresh graduate Customer service skills Multitasking skills Good analytical skills An eye for details Good communication skills A team player with good leadership and interpersonal skills Articulate and able to communicate effectively across all functions and levels Able to adapt to organizational changes and able to work under pressure Responsible, reliable, independent and has a sense of urgency

Performance & Rewards

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

World Class training in our Malaysia Barista Academy Competitive Salary Performance & Attendance Bonuses Brew Crew discounts Career Journey with Individual Development Plans Flexible working hours Medical benefits
Job Type: Full-time

Pay: Up to RM2,700.00 per month

Benefits:

Dental insurance Health insurance Maternity leave Meal allowance Opportunities for promotion Parental leave Professional development Vision insurance
Work Location: In person