Job Description

Call Center Executive Based in KL Sentral (English Speaker) (Immediate Hiring)

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Full Time

Brickfields, Kuala Lumpur

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Posted 18 hours ago . Closing 18 Dec 2022

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Requirements

• Preferable with 2 year(s) of working experience in the related field is required for this position.
• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, any field.
• Applicants must be willing to work in KL Sentral.
• Must be able to work 24/7 rotational shift hours, including night shift, weekends and public holidays.
• Expatriates are welcome to apply, preferably Indonesian and Philippines,
• Excellent verbal and written communication skills in English, Mandarin speaker is an added advantage.
• Possess a service-oriented customer service mindset with excellent telephone etiquette.
• Independent and self-motivated.
• Excellent attention to detail.

• Handle phone-in enquiries of current and prospective customers and members in respect of Airline programme/related products
• Provide accurate and efficient processing of reservations or support work relating to Airline programme/related products
• Maintain member accounts whenever there are changes in their profiles
• Send programme related collaterals and forms
• Advise on latest promotions and mechanics
• Manages feedback/ complaints and liaise with backend support to resolve members' issues
• Involve in ad-hoc projects
• Meet KPI requirement
• Any other duties and responsibilities that may be assigned to you by the management from time to time.

• Shift allowance (RM100 - RM500 depending on shift)
• KPI up to RM500
• EPF & SOCSO
• Training Provided
• 5 working days, 2 days off