Job Description

Customer Service (mandarin Speaker - Live Chat) - Based in KL Sentral (training Provided)

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Full Time

KL City, Kuala Lumpur

Fresh Graduates

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Posted 16 hours ago . Closing 26 Dec 2022

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Requirements

• Diploma or Degree Fresh Graduate are welcome to apply
• Possesses good English and Mandarin communication skills (verbal and written)
• Cantonese verbal ability will be an added advantage
• Ability to read and type Traditional Mandarin
• This is 24/7 shift work, 5 working days

• Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails
• Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
• Identifies and escalates difficult and complex issues to senior team members
• Maintains a positive, empathetic and professional attitude towards customer
• Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
• Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
• Liaises with external vendors and service operators to fulfill booking changes
• Keeps updated with company procedures and processes
• Shares customer feedback with relevant departments for further improvements

• Annual Leave
• Strategic working location with convenient public transport
• KPI Allowance up to RM500
• EPF, SOCSO
• Training will be provided