Job Description

• Diploma holder with min 2 years experience / SPM*/STPM holder with a minimum of 2 years customer service experience (SPM holder must have Credit in Math & Eng)
• Good command of English and ability to interact with all levels in the organization.

Responsibilities

• Onboarding Date: 2 Jan 2024
• Industry: Banking

As a Call Center Executive, you will be the first point of contact for our valued banking customers. Your primary responsibility is to deliver exceptional service, answer inquiries, resolve issues, and promote our banking products and services.

• To provide friendly and professional assistance to customers via phone, email, or chat, addressing their banking needs and inquiries.
• To stay informed about our banking products and services, enabling you to guide customers effectively in choosing the right solutions for their financial goals.
• To efficiently and effectively resolve customer issues, ensuring their satisfaction and retention.
• To accurately record customer interactions and transactions while maintaining confidentiality and data security.
• To adhere to all banking regulations and policies to ensure the integrity and security of customer accounts and transactions.
• To work collaboratively with team members to achieve customer service goals and provide seamless support

Benefits

Benefits

• Shift Allowance of RM260 per month
• Completion Bonus
• Working hours - 8 am to 11 pm (Rotational 9 HR shift between this time)
• 8 off days per month
• Potential to be converted as Fixed Term Contract within 3-6 months, thereafter to Permanent bank staff subject to candidate performance
• Training will be provided for 3 weeks

Additional Benefits

• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Leave
• Training Provided
• Performance Bonus

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