Job Description

Position: CALL CENTRE AGENT, DELIVERY COORDINATION (MANDARIN SPEAKER)

Salary: Between RM2500 to RM3500

Mode: Work from Home

JD:

Pre-Delivery Coordination:

Call customers to confirm next-day delivery schedules;

Verify customer addresses and note any access requirements (e.g., gated communities, security clearance;

Record any special handling instructions such as fragile goods or equipment needs (e.g., pallet jack);

Day-of-Delivery Support:

Monitor live delivery progress and proactively update customers if delays occur;

Handle inbound customer inquiries about delivery status, ETAs, or adjustments to timing;

Driver Coordination:

Liaise with drivers in real-time to resolve issues such as customer not available, delivery re-routes, or access problems;

Act as the point of contact to relay updates, new instructions, or alternate contact persons between customers and drivers;

Truck & Delivery Monitoring:

Track GPS location of trucks during outbound and return trips;

Confirm shipment unloading at designated hub location;

Monitor trucks returning to the Puchong depot and provide ETA updates;

Escalate significant delivery delays or route deviations to the supervisor or operations manager;

Status Updates & Reporting:

Update internal systems with accurate call logs, customer interactions, and delivery notes;

Ensure that delivery status remarks are current and reflect real-time conditions;

Assist in compiling daily reports or flagging problematic deliveries for follow-up; and

Any other related task as and when is required by the team.

Requirements:

Candidate must possess at least a SPM. Minimum 1 year of working experience in Customer Service preferably from the logistics industry. Excellent communication skills in English, Bahasa Melayu and Mandarin; Customer-first attitude with high attention to detail; Basic understanding of logistics or courier operations; Good problem-solving and decision-making skills under pressure; Ability to multitask in a fast-paced, real-time coordination environment; Familiarity with GPS tracking systems and call center software is an advantage; and Able to work in shifts.
Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

Dental insurance Health insurance Maternity leave
Schedule:

Rotational shift
Application Question(s):

Are you comfortable to work from home? Are you able to work in shifts Are you an OKU? - Answer required for hiring purposes
Experience:

Customer service: 1 year (Preferred)
Language:

Mandarin (Required)
Work Location: Remote