Job Description

We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients/callers in a Call Centre/Contact Centre environment.

JOIN US NOW!!!

Welcome entry-level applicants!

Shift Requirements:

Must be able to work on Saturday alternately.

About the Role:

As a Call Centre Representative at Integrated Health Plans (Malaysia), you will be a vital part of our customer-centric team. You will play a key role in providing outstanding service and support to our valued members.

Key Responsibilities:

Conduct outbound calls to potential and existing customers, introducing products/services, and gathering feedback. Achieve booking targets, while maintaining high-quality communication and customer satisfaction. Follow communication protocols, operational guidelines, and company policies to help maintain consistent service standards. Schedule or reschedule appointments based on requests. Update customer records in systems and handle customer objections professionally.Collaborate with internal teams and ensure compliance with company policies and data protection standards. Perform additional duties and ad-hoc assignments as directed by management to support operational needs.

Skills Required:

Excellent proficiency in English is a MUST in both verbal and writing. Ability to handle high-stress situations with patience and professionalism. Strong problem-solving and critical thinking abilities. High customer service mindset.

Requirements:

Team player who can work together with a big team. Versatile and adaptive. Preferred with at least 1 year of experience in a Call Centre/Contact Centre environment. Medical and/or health insurance knowledge is an advantage.
If you are detail-oriented, communicative, and ready to take on a new challenge, we would love to hear from you!

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

Dental insurance Health insurance
Work Location: In person