Call Centre Executive
Subang Jaya, Malaysia
Job Description
b'
- Manage large amounts of inbound calls in a timely manner
- Follow communication \xe2\x80\x9cscripts\xe2\x80\x9d when handling different topics
- Identify customers\xe2\x80\x99 needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
- Day shift
- Evening shift
- Night shift
- Subang Jaya: Reliably commute or planning to relocate before starting work (Required)
- STM/STPM (Preferred)
- Call Center: 1 year (Preferred)
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD912623
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationSubang Jaya, Malaysia
-
EducationNot mentioned