Job Description

Overview

Join our dynamic emergency response team as a Call Centre Support - Emergency Medical Dispatcher (EMD). In this vital role, you will be the first point of contact for individuals in urgent medical situations, providing critical assistance through phone triage and dispatching emergency services efficiently and compassionately. Your energetic approach and clear communication will help save lives, ensuring that every caller receives prompt, professional support. This paid position offers an exciting opportunity to make a tangible difference in people's lives while working in a fast-paced, team-oriented environment.

Responsibilities

Answer incoming multi-line phone calls with professionalism, courtesy, and empathy, establishing a calm and reassuring tone for distressed callers Conduct thorough phone triage by gathering essential medical information using established protocols and medical terminology to assess the severity of emergencies Utilize Geographic Information Systems (GIS) and GPS technology to accurately locate callers and dispatch appropriate emergency services swiftly Coordinate with law enforcement agencies when necessary, providing clear information and facilitating seamless communication between responders and callers Enter data accurately into dispatch systems, maintaining detailed records of incidents, caller information, and dispatched units Manage complex multi-line phone systems efficiently to handle multiple calls simultaneously without delay or loss of information Apply analysis skills to evaluate situations quickly, prioritize responses, and make informed decisions under pressure Demonstrate excellent phone etiquette and communication skills to reassure callers and gather critical details effectively Maintain confidentiality and adhere to security protocols at all times during call handling and data entry Engage in ongoing training on medical terminology, first aid procedures, conflict management, negotiation techniques, transcription accuracy, and security measures to enhance performance

Skills

Proven EMT experience or background in emergency medical services enhances understanding of medical procedures and terminology Strong knowledge of GIS mapping tools, GPS systems, and phone triage protocols for accurate location tracking and response coordination Exceptional communication skills with the ability to remain calm, clear, and professional in high-pressure situations Proficient typing speed for efficient data entry and transcription tasks during calls Experience with dispatching procedures and multi-line phone systems to manage high call volumes seamlessly Familiarity with law enforcement coordination processes when required for emergency response support Excellent analysis skills to assess situations rapidly and determine appropriate actions or responses Conflict management abilities to handle distressed callers effectively while maintaining composure Attention to detail for accurate record keeping, incident documentation, and data entry compliance Ability to work collaboratively within a team environment while demonstrating strong negotiation skills when needed
This role is ideal for motivated individuals eager to contribute meaningfully during critical moments. If you thrive under pressure, possess excellent communication skills, and are committed to delivering exceptional service in emergency situations, we want to hear from you!

Job Type: Full-time

Pay: RM1,900.00 - RM2,500.00 per month

Benefits:

Health insurance Maternity leave Meal allowance Opportunities for promotion Professional development
Work Location: In person