Job Description

Overview:

• Location: R&F Princess Cove (near JB Sentral).
• Working hours: 9am-6pm (Monday - Saturday or Sunday - Friday).
• All age groups are welcome.
• Multilingual (English and Chinese) is an advantage.
• Public Holiday is not applicable.

Benefits:

• Full training and guidance for newcomers.
• Skills Development Program.
• Acquire both technical and soft skills that will ensure long-term career stability and personal growth.

Responsibilities:

• First contact resolution of all cases handled.
• Remote support / troubleshooting including diagnosis for both software and hardware issues.
• Setup of EPOS systems with client requirements.
• Maintain high levels of client satisfaction at all times.
• Provide product training for new clients.
• Answer inbound enquiries and provide information pertaining to queries, complaints and feedback.
• Manage and resolve client complaints and feedback.
• Escalate and work with Singapore team for complicated issues, and ensure issues are resolved and followed up properly.
• Portray a positive and helpful attitude to external and internal customers.
• Provide ideas to improve client experience.
• Support internal team with miscellaneous tasks.

Requirements:

• Minimum 2 years experience in customer service.
• Display a positive attitude towards learning.
• Training will be provided, technical knowledge is not required.
• Ability to learn and acquire product knowledge: good attitude and hardworking.
• Shows initiative and is proactive.
• Detail oriented, honors deadlines, keeps promises, and maintains service standards.
• Friendly, cares about customers, able to handle stress.
• Able to talk to customers with confidence, civility and tact.
• Skill: Ms Office, Email, Messaging apps.

Job Types: Full-time, Freelance.

Salary: RM2,800.00 - RM3,500.00 per month.

Ability to commute/relocate:

• Johor Bahru: Reliably commute or planning to relocate before starting work (Required).

Education:

• Diploma/Advanced Diploma (Preferred).

Experience:

• Customer Care Specialist: 1 year (Preferred).

Language:

• Mandarin (Preferred).
• English (Required).

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