Call Centre Support Engineer (ft)

Johor Bahru, Johor, Malaysia

Job Description


Overview:

  • Location: R&F Princess Cove (near JB Sentral).
  • Working hours: 9am-6pm (Monday - Saturday or Sunday - Friday).
  • All age groups are welcome.
  • Multilingual (English and Chinese) is an advantage.
  • Public Holiday is not applicable.
Benefits:
  • Full training and guidance for newcomers.
  • Skills Development Program.
  • Acquire both technical and soft skills that will ensure long-term career stability and personal growth.
Responsibilities:
  • First contact resolution of all cases handled.
  • Remote support / troubleshooting including diagnosis for both software and hardware issues.
  • Setup of EPOS systems with client requirements.
  • Maintain high levels of client satisfaction at all times.
  • Provide product training for new clients.
  • Answer inbound enquiries and provide information pertaining to queries, complaints and feedback.
  • Manage and resolve client complaints and feedback.
  • Escalate and work with Singapore team for complicated issues, and ensure issues are resolved and followed up properly.
  • Portray a positive and helpful attitude to external and internal customers.
  • Provide ideas to improve client experience.
  • Support internal team with miscellaneous tasks.
Requirements:
  • Minimum 2 years experience in customer service.
  • Display a positive attitude towards learning.
  • Training will be provided, technical knowledge is not required.
  • Ability to learn and acquire product knowledge: good attitude and hardworking.
  • Shows initiative and is proactive.
  • Detail oriented, honors deadlines, keeps promises, and maintains service standards.
  • Friendly, cares about customers, able to handle stress.
  • Able to talk to customers with confidence, civility and tact.
  • Skill: Ms Office, Email, Messaging apps.
Job Types: Full-time, Freelance.

Salary: RM2,800.00 - RM3,500.00 per month.

Ability to commute/relocate:
  • Johor Bahru: Reliably commute or planning to relocate before starting work (Required).
Education:
  • Diploma/Advanced Diploma (Preferred).
Experience:
  • Customer Care Specialist: 1 year (Preferred).
Language:
  • Mandarin (Preferred).
  • English (Required).

Betterteam

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Related Jobs

Job Detail

  • Job Id
    JD963032
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    2800 - 4000 per month
  • Employment Status
    Permanent
  • Job Location
    Johor Bahru, Johor, Malaysia
  • Education
    Not mentioned