Customer Support @ Call Centre
Kuala Lumpur, Malaysia
Job Description
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Summary The role includes managing customer enquiries via Voice (Inbound/Outbound) or Non-Voice (Email/Live Chat/Social Media) channel support. The nature of enquiries will be pertaining to the client\xe2\x80\x99s Product/Service, Process Order(s), Correspondences (preparation/documentation in the system) and in turn fulfilling customer inquiries until resolution. This is to ensure that the overall customer satisfaction in uplifted, of our client\xe2\x80\x99s brand. Responsibilities
- Provide personalized client service of the highest level
- Handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions and unintentional disconnects
- To introduce and educate the customer of the self-service / automated banking channels and help them use the services extensively
- Maintain prescribed quality levels and to convey right information to the customers and avoid mix-selling and complaints
- Building positive rapport with different types of clients over the phone
- Take appropriate actions to effectively control a phone call
- Apply the proper phone etiquette to satisfy various client situations
- Diploma / Degree Holders / in TESL or Mass Communication OR other related education certification
- A sound knowledge of telephone etiquette
- Attention to detail ability to comprehend, capture as well as interpret basic computer information
- Outstanding client service skills
- Excellent verbal and written communication skills
- Proficiency in Mandarin language will be an added advantage
- Familiarity of CRM solutions
- Ability to manage difficult client situations
- High analytical skills good problem-solving skills
- Pleasant personality and positive working attitude
- Opportunities for promotion
- Professional development
- Day shift
- Evening shift
- Night shift
- Rotational shift
- Commission pay
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)
- Customer Service: 1 year (Preferred)
- Call Centre: 1 year (Preferred)
- Mandarin (Preferred)
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
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Job Detail
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Job IdJD913134
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned