Job Description

JOB SUMMARY*
Define key responsibilities to reflect the duties and responsibilities of this role.
Refer to myHR for guidance on how to define roles and responsibilities.

• Achieve CARS scorecard

Deliver on Productivity
Contribute to Bucket Inventory closing
Contribute to GCO target
Minimize breaches and customer complaints, achieve compliments.

Strategy

• Follow up and recover dues from all delinquent accounts (Secured / Unsecured) to maximize collections and to minimize credit losses.

Business

• Call and cover all assigned accounts as per collection strategy

Ensure Dialer usage (as required)
Ensure effective tele-calling to restrict forward flows by collecting the total due amount
Comply with scripts, call pitch & strategy

Processes

• Ensure zero errors in batching

Exercise judgment while waiving fees / interest
Escalate any system irregularities that may have been noted while using CACS

People & Talent

• Complete e-learning in timely manner

Complete training modules on Discover

Risk Management

• Abide to the DO\xe2\x80\x99s and DON\xe2\x80\x99Ts of Collections

Escalate / recommend field referrals to minimize risk
Timely escalation of high-risk accounts to Line Manager
Highlight any potential breach to Line Manager
Highlight any potential complaint to Line Manager for logging into CEMS
Review of accounts to cancel potential delinquent accounts
Ensure complete follow up trails on CACS
Ensure zero errors in batching
Exercise judgment while waiving fees / interest
Escalate any system irregularities that may have been noted while using CACS
To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
Upholding the values of the group & Company at all times Compliance with all applicable rules/regulations & Company & group Polices.

Governance

• Processing & decision making as per the Departmental Operating Instructions manual & within the timeliness and accuracy standards specified

Key stakeholders

Internal

• Other Collection Units

Quality Assurance

External

• Collection Agencies for Referrals (for authorized officers only)
• Legal agencies (for authorized officers only)

Other Responsibilities
Embed Here for good and Group\xe2\x80\x99s brand and values in SG \xe2\x80\x93 Collection Secured; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);

• Perform any ad hoc task assigned by Supervisor

ROLE SPECIFIC TECHNICAL SKILLS

• Communication Skills
• Collections Process
• Product Knowledge
• System Knowledge

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

\xc2\xb7 Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

\xc2\xb7 Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

\xc2\xb7 Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

\xc2\xb7 Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

\xc2\xb7 Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

\xc2\xb7 Flexible working options based around home and office locations, with flexible working patterns

\xc2\xb7 Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

\xc2\xb7 A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

\xc2\xb7 Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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Standard Chartered