Job Description

Teleperformance Malaysia Hiring! Work from Home Cantonese Customer Support - Permanent Work From Home in Pulau Pinang - Ricebowl
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Cantonese Customer Support - Permanent Work From Home
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Posted a day ago o Closing 7 Feb 2026
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Working Location

• Bandar Bayan Bahru Bayan Lepas Pulau Pinang Malaysia 11950

Requirements
Qualifications & Skills:
High school diploma or equivalent; further education in business, hospitality, or communication is a plus.
Proven experience in customer service, front desk, or administrative support (online preferred).
Strong verbal and written communication skills.
Comfortable with technology, online booking systems, and customer support tools.
Ability to multitask and stay organized in a fast-paced virtual environment.
Professional, patient, and customer-focused attitude.
Experience working as customer service representative is an advantage
Responsibilities
Location: Malaysia
Job Type: Full-time -- WORK FROM HOME
Language Requirement: Chinese (Cantonese) + Good English
Shift: Follow US Shift (including weekends/public holidays, if required)
Compensation: Competitive Salary + Language Allowance + Health Benefits
Salary Package: up to MYR 4500 to 6000
Job Summary:
We are seeking a reliable and customer-oriented Support to be the first point of contact for our clients through digital platforms. The role involves handling inquiries, providing information, assisting with bookings or appointments, and ensuring smooth communication between customers and the company.
Key Responsibilities:
Greet and assist customers virtually via chat, email, or video calls.
Respond promptly to inquiries on online platforms (website, social media, email, messaging apps).
Provide accurate information about services, products, or company policies.
Handle complaints or escalate issues to the appropriate department.
Maintain professional communication standards in all interactions.
Keep digital records of customer interactions, inquiries, and transactions.
Coordinate with internal teams (operations, sales, support) to ensure customer satisfaction.
Monitor and update customer databases when needed.
Support administrative tasks such as data entry, reporting, and document management.
Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Medical Insurance
• Training Provided
• 5 Working Days

Skills
Cantonese
Important Information
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Skills Required