Cantonese/ Mandarin Speaking Customer Support (hk Market)

Petaling Jaya, Selangor, Malaysia

Job Description




Job Highlights

  • Attractive Salary Package
  • No CS Exp required (Training Provided)
  • Supportive Management Team & Reachable by LRT Asia Jaya
Responsibility
  • Handle all inbound calls and emails.
  • Provide the kindest assistance to resolve customers\xe2\x80\x99 complaints and booking reservations through customer service and accurate information.
  • Maintain good communication and relationship with relevant departments.
  • Ensure all SLA\xe2\x80\x99s are met appropriately.
  • Maintain a high level of customer satisfaction whilst maintaining a professional manner.
  • Be familiar with all policy, processes, and product knowledge and escalation paths.
  • Ensure the end-to-end experience for all customers is at a high level of customer satisfaction.
Job Requirements
  • Well-Conversed in both Traditional Mandarin and English (Read, Speak, Type ) is a must.
  • Basic English is acceptable.
  • Fluent in speaking Cantonese would be an added advantage!
  • SPM holder is acceptable
  • Have no issue to be based at Petaling Jaya office.
  • Have no issue to work on 24 Hours Rotational Shift (9 Hours per shift)!
  • Have no issue working 5 rotational days per week (Including Weekend & Public Holidays)!
  • Able to start on a short notice
Additional Information

Benefits
  • Salary: Basic UP TO RM 4,000 (Subject to Experience & Interview Performance) + Up to RM500 KPI Allowance
  • Other Benefits: EPF + SOCSO + EIS
  • Training will be provided
  • Nearest LRT is Asia Jaya Station (10-15 mins walking distance only)!
  • Free parking for motorcyclist
Skill Level

Executive

Salary Range

RM2000 - RM4000

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Job Detail

  • Job Id
    JD903283
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    4000 per month
  • Employment Status
    Permanent
  • Job Location
    Petaling Jaya, Selangor, Malaysia
  • Education
    Not mentioned