Job Description

Cantonese Service Advisor for American Technology Company (Fresh Graduates Are Welcomed)FollowMYR3,500 - MYR4,200 Per MonthGeorge Town,Fresh GraduatesBe an early applicant!Posted an hour ago \xe2\x80\xa2 Closing 13 Sep 2024Be an early applicant!SaveApplyRequirements

• Bachelor\'s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
• Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
• Call centre experience is not a \'must\' but would be a distinct advantage.
• Professional and/or personal technical troubleshooting experience
• Mobile Operating System, Smartphone, Tablet, PC or laptop experience
• Deep curiosity for understanding technology, passion for learning more and sharingknowledge with others
• Uses analytical skills to isolate and resolve complex technical issues through appropriatetroubleshooting methodology
• Confident navigating through multiple systems and tools to research, comprehend and deliversolutions to customer in real time
• Able to self manage and work independently in a fast-paced and highly-demandingenvironment
• Embraces repetition of core job duties, yet eager to take on more responsibility when needed
• Strong sense of professionalism exhibited by remaining positive, calm and composed underpressure
• Self-awareness to identify, address and manage navigating through challenges associatedwith the role
• Remains focused and poised despite criticism and setbacks
• Eager to receive feedback, embraces coaching and demonstrates changes as a result
• Strong sense of professionalism exhibited by remaining positive, calm and composed underpressure

Responsibilities

• Experience in customer facing environments (phone, chat, in person, etc.) interaction in somecapacity (can include volunteer work, or project work while in school)
• Demonstrates passion for customer service, ownership of the customer experience anddetermination to deliver a comprehensive resolution
• Obsesses over the customer experience and constantly strives to exceed their expectations
• Able to communicate clearly and effectively, both written and verbal in English AND Cantonese
• Able to effectively tailor communication and style to differing audiences and read verbal andnon-verbal cues
• Approaches problems flexibly and is able to adapt and modify approach withoutcompromising outcome
• Providing a high caliber Customer interaction as measured by Client\'s call quality reports, callaudits, and customer satisfaction survey;
• Presenting to the public a strong working expertise in all Client Supported Products (now andin the future) as measured by Client\'s call quality reports, call audits, and customer satisfactionsurvey scores;
• Ensuring innovation and quality in all Customer interactions as measured by Client\'s call qualityreports and customer satisfaction survey;
• Capturing all required data elements in Client\'s internal Online Store and other systems ofrecord as required by the Client\'s training and operational procedures;
• Maintaining a general awareness of Client\'s strengths in the industry; and
• Assisting Customers by answering queries relating to their order status, changes and deliverytimeframes.

Benefits

• Training Provided
• Medical and Insurance Coverage
• EPF, Socso, EIS and etc.
• Annual Leave
• Medical Leave
• Career Progression
• World Class Training provided (Soft skill, system, SOP and product knowledge)

SkillsFluent in Cantonese Communication skills Problem-solving skills Customer service experienceImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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