Job Description

Shangri-La, Kuala Lumpur

Be part of our Shangri-La family

Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.

Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.

Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.

As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region\'s most exclusive city hotel.

We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.

It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

Job Summary

It should be noted that a Captain can be designated in charge of any area at any time and therefore must have a full and comprehensive working knowledge of all areas within the Food and Beverage Division. You may be assigned \'in charge\' of an Outlet at certain times and will be responsible for the operation at that time. You may refer to a more senior F&B Management person for advice if so required on any matter.

Duties

• Make sure that the guest is greeted and served promptly and to the required standard.
• Assists the Outlet Manager and their subordinates with the daily operation of the room and staff supervision.
• Oversees activity of Waiters/Waitresses and ensures maximum service is extended to the guests in their assigned station.

• Pleasant personality and well groomed.
• SPM and/ or Diploma in Hotel Management.
• 2-3 years minimum working experience as a captain.
• Passion for providing extraordinary service.
• Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance.
• Must be able to clearly communicate guests\' needs to other staff.
• Ability to work positively in a fast-paced environment.
• Due to work pass restriction, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.

Shangri-La Hotels & Resorts