Job Description

Handle customer feedback via phone, email, and other communication platforms; Liaise with merchants to strengthen and expand membership programs; Develop and implement customer care policies, procedures, and regulations to ensure a high level of customer satisfaction; Resolve complex customer issues by analyzing problems and providing effective solutions; Coordinate and support customer service projects and initiatives; Ensure the department operates efficiently by identifying and providing the necessary tools and resources for quality service delivery; Prepare vouchers accurately and in a timely manner; Ensure all daily tasks are consistently completed and up to date.

Requirements:

Minimum SPM/Diploma/equivalent in any related field; Possess at least 1-2 years of working experience in customer service; Good interpersonal skills and fluent in Bahasa Malaysia, English and Mandarin language; Candidates fluent in Mandarin preferred as roles requires candidate to deal with Mandarin speaking clients; Computer literate.

We offer:

Competitive Salary Performance Bonus Annual Leave Outpatient Medical Coverage Insurance Coverage (GHS, GPA and GTL) Career Development Opportunity Staff Purchase Discount Semi Flexible working schedule

Subject to position offered / sales performance / company's policy

Job Types: Full-time, Fresh graduate

Benefits:

Health insurance Maternity leave Opportunities for promotion Professional development
Ability to commute/relocate:

Shah Alam: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person