Job Description

The Cash and Trade Proc Analyst 1 is an intermediate level role responsible for

assisting in cash payment investigation related activities and providing resolutions in coordination with the Customer Service team and internal . The overall objective of this role is to address customer and Financial institution issues and provide ongoing customer service support for cash payment investigation.

Responsibilities:

• Serve as single point of contact for internal partners and financial institution, interacting with key teams to identify and resolve issues
• Ensures inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
• Conduct necessary analyses to address client/ financial institution needs
• Communicate resolutions to clients
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm\'s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred
• Experience in customer service or Cash payment processing
• Proven investigative, analytical and risk management skills
• Demonstrated ability to present concepts and influence/lead change
• Consistently demonstrate clear and concise written and verbal communication
• Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
• Fundamental comprehension of financial industry regulations

Education:

• Bachelor\'s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.



Job Family Group: Operations - Transaction Services



Job Family: Cash Management



Time Type: Full time



Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi\xe2\x80\x9d) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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