Job Description

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There\'s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.
Feel empowered in our modern Malaysian sites. Be part of an international community made up of 250 colleagues from 14 different nationalities, where collaboration and friendship meets excellence. Every day, your passion, your creativity, and your growth will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

As a Customer Care Support Office Representative, to process orders and coordinate these to keep customers satisfied. Your primary responsibility is to provide customer service and handle all aspects of order processing for our company. You will be the main contact for customers regarding their orders, inquiries, and concerns. Your role is crucial in ensuring customer satisfaction and maintaining the reputation of our business. You will report to the Customer Care Team Leader.

Main Responsibilities

Order Processing: Receive and process customer orders using our SAP order management system. Verify order details, including product information, pricing, quantities, shipping addresses, and payment information.

Facilitating and liaising: part of a great customer care process is to ensure careful execution of requests.

Continuous improvement mindset: you will improve on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification.

Monitor billing process and work with partner to ensure invoice are generated.

Process Improvement: identify process inefficiencies and suggest improvements to improve order processing, enhance customer service, and improve overall operations.

Documentation: Maintain accurate and up-to-date records of customer interactions, order details, and any relevant information in the order management system. Prepare reports and provide feedback to the management team regarding recurring issues, trends, or areas for improvement.

Your professional profile includes:

College degree or equivalent

Experience in customer service, order management or sales support at least 2-3 years.

Fluent language knowledge in Mandarin and English is required to support sites

Experience a customer service role in order processing or related field.

Problem-solving abilities.

A thoughtful personality with skill, customer-oriented attitude and preciseness.

Individual contributors, Work independently, Vocal and able to share with the team. Mingle and cheerful and extrovert.

Team work and willingness to support

Experience with SAP is a must

Our Benefits:

Hybrid work

The best benefits, great compensation package, and a nurturing and progressive environment,

Excellent opportunities for progressive learning and development

A creative team environment that will inspire you

Comprehensive healthcare plans

At Givaudan, you contribute to delightful taste and scent experiences that touch people\'s lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

At Givaudan, you contribute to delightful taste and scent experiences that touch people\xe2\x80\x99s lives.
You work within an inspiring teamwork culture \xe2\x80\x93 where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

Givaudan