Job Description

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There\'s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.
Feel empowered in our modern Malaysian sites. Be part of an international community made up of 250 colleagues from 14 different nationalities, where collaboration and friendship meets excellence. Every day, your passion, your creativity, and your growth will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Customer Care Support Office Representative Your future position?

We are looking for a Senior Customer Care Support Office Representative to join our team. You have and be able to handle customer inquiries, complaints, and issues. You will work with us in a world class environment with exclusive guidance to process orders and coordinate these to keep customers satisfied. Then this is your important customer care career move.

You will report to the Team Lead of Customer Care.

Main Responsibilities:

• Customer care support: receiving and entering orders into SAP, respecting order entry procedures and prioritizing.
• Encourage and liaise: part of a great customer care process is to ensure careful execution of requests.
• Maintain a high level of customer satisfaction by meeting established performance goals.
• You will be, paying attention to shipping dates, label, packaging and stock holding according to customer requirements.
• Enhancement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification.
• Maintain accurate records of customer interactions and transactions, and ensure that all customer data is kept confidential and secure.
• You will improve on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification.
• Monitor billing process and work with partner to ensure invoice are generated.
• Collaborate with other departments to resolve customer issues, and escalate issues to management.

You? Are you a team player with? Determined to see problems through to a successful resolution for all. You value collaborating with teams who are as passionate about customer care as you are. Then join the team and affect your world.

Your professional profile includes:

• College degree
• Experience in customer service, order management or sales support 2+ years.
• Fluent language knowledge in English, Vietnamese and Chinese language is required to support ASEAN, Vietnam and potentially China Site.
• A thoughtful personality with skill, customer-oriented attitude and preciseness.
• Individual contributors, Work independently, Vocal and able to share with the team. Mingle and cheerful and extrovert.
• Team work and willingness to support
• Experience with SAP

Our Benefits:

• Hybrid work
• The best benefits, great compensation package, and a nurturing and progressive environment,
• Excellent opportunities for progressive learning and development
• A creative team environment that will inspire you
• Comprehensive health-care plans

At Givaudan, you contribute to delightful taste and scent experiences that touch people\'s lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

At Givaudan, you contribute to delightful taste and scent experiences that touch people\xe2\x80\x99s lives.
You work within an inspiring teamwork culture \xe2\x80\x93 where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

Givaudan