Job Description

:

• Imbed, continuous review and improve a Service Transition capability across the group company
• Chair the Change Advisory Board (CAB) and produce Agendas, Minutes and reports accordingly
• Manage Change workflow adherence to ensure a consistent approach to the logging, assessment and review of changes
• Ensure Change processes and procedures are aligned to company strategy and priorities, reviewing and revising as required to meet evolving business needs
• Provide all necessary reporting and general duties in preparation for the weekly and out of session CAB meetings
• Deliver ongoing Training and Education to all relevant staff
• Ensure Change & Transition Management documentation (including Service Management Plans), standards and processes are adhered to by the user base and provide advice/guidance as required
• Work with relevant stakeholders and manage expectations of key support stakeholders (including internal and external delivery teams), drive change and negotiate successful outcomes within complex changes
• Ensure organisational awareness and oversee effective process governance, ensuring continued delivery of this service uplift
• Identify risks, issues and mitigating actions around Change including embargos, restriction periods and feedback on quality of data within individual records
• Support Service Management with a continual improvement approach to the Change, Configuration toolset, providing a strategy and roadmap for the capability
• Ensure each Change has the right level of evidence provided to support the request for change.
• Provide audit level reports as required for internal and external stakeholders
• Provides leadership and direction indirectly to all support group and vendors
• Fosters and encourages positive people management strategies
• Supervise and provide continual guidance to the change management team
• Drives continuous improvement and evolution of the capability
• Able to deal with ambiguity and provide others with clarity and focus
• Performs other responsibilities and duties periodically assigned by supervisor to meet reasonable operational and/or other requirements

Qualifications:

• Bachelor\'s Degree in Computer Science, Business Information System or other IT related field
• At least 5 years experience in IT Service Management, preferably within the BFSI industry
• Knowledge of emerging technology trends, IT functions, and basic architecture.
• Demonstrated planning, prioritisation and organisation skills.
• Understanding of project management methodologies.
• Proven ability to meet critical timeframes and deadlines.
• Data analysis and Excel skills.
• Demonstrated leadership skills.
• Solid understanding of business needs and customer focus beyond technical/technology aspects.
• Excellent written and oral communication skills, including an ability to communicate information in terms that the audience can understand.
• Demonstrated Change and Transition Management skills.
• ITIL certification or demonstrable equivalent within an ITIL organisation
• Able to work on New Zealand timezone (3am - 12pm MYT)

About Us:

Beyondsoft (listed by the Shenzhen Stock Exchange, stock code 002649) is a global provider of IT consulting, product and solution services. Relying on strong R&D and innovation capabilities, the company widely adopts emerging technologies based on big data and mobile internet, including big data management platform, enterprise risk warning and public opinion monitoring system, AI-based intelligent operation and maintenance service, and intelligent automated test products. And a wide range of products and solutions, including internationally authoritative software testing qualification training, for a wide range of services in the fields of high technology, internet, finance, retail, logistics, energy, manufacturing, and medical.

For more information, please visit www.beyondsoft.com

Beyondsoft