Job Description

OUR CLIENT

A leading technology service provider that is a key partner in global financial services markets. They help their clients in anticipating and solving problems, setting the standard with industry expertise, exceptional services and comprehensive technology.

JOB DESCRIPTION

• Deal with the Distributors supporting them in the Operational subjects.
• Operations point of contact for the distributors
• Manage the Operations queries
• Business partnering with the rest of the departments to provide the answer to the distributors.
• Ensure distributors are compliant with internal procedures and meet the Operational KPI\'s of the distribution agreement.
• Keeping the internal system updated with the data provided by the distributors.
• Arrange regular meetings with the distributors reviewing the KPI\'s, the best practice and procedures.
• Work with distributors and other internal stakeholders during projects and changes
• Continue improving personal technical and product specific skills via company provided training and self-study.
• Work with the rest of the team sharing the lessons learned from the experience.
• Work with Sales and Sales Engineering on special applications to meet customer requirements.

JOB REQUIREMENTS

• Technical foundation to build upon - application layer training in Communications any related technologies will be provided
• Understanding of Virtualization technologies, Networking and Operating Systems (Linux RedHat, Windows Servers):
• An understanding of VoIP and SIP
• Experience working in a technical support role, preferably to external customers is an added advantage
• Good verbal and written communication skills.
• Familiarity with ITIL and PMO practices.
• Degree in Computer and Network Technology or Degree in Computer Science or Similar equivalent is desirable but not essential.
• 2-4 years in Fintech, Information Technology or Telecommunications
• 3-year college degree preferred with relevant experience

TO APPLY

Apply online or feel free to contact me directly for more information about this opportunity. Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.

#LI-JACMY
#countrymalaysia

JAC Recruitment