Job Description

Would you like to be part of a small, flexible, collaborative, high-performance team?Do you want a broad and recognized impact across a whole business?Join our Channel Support Team!This team provides operational support to Partners and internal sales, enablement, and marketing. It includes onboarding, educating, and supporting Partners and staff across processes, capabilities, and tools. This team also manages the governance of Partners\' compliance with Partner Program requirements.Partner with the bestYou will become an expert and trusted advisor on business processes and resources. Support and execute the complete lifecycle of a partnership, from contracting through operational setup and ongoing business. You will help improve the partner program and tools and make Akamai\'s Channels business more successful.As a Channel Support Analyst, you will be responsible for:

• Managing On-boarding of Akamai Partners and enabling partners on Akamai\'s Partner Portal etc
• Guiding sales teams on account setup and contracting practices to support global partner recruiting and operations efforts
• Advise partner users and administrators on portal tools, processes, transactions, and documentation. Delivering training and demos
• Handling and resolving partner support tickets and managing cross-functional team resolution of all cases
• Guiding optimization and expansion of the partner portal, partner support tools, documentation, FAQs, training, demonstrations, and processes
• Tracking Program requirements compliance by partners, identifying gaps, and working with partners and teams to achieve compliance

Do what you loveTo be successful in this role you will:

• Possess Bachelor\'s Degree or its equivalent. Previous Partner Support experience is ideal.
• Able to speak in specific languages: Mandarin and Cantonese for Malaysia
• Able to manage and collaborate on multiple projects, stakeholders, and partners
• 3+ years of relevant Customer or Channel Support experience and managed CRM systems such as Salesforce.com
• Collaborate with teams and resources for issue resolutions regarding Contracting, Sales Operations, Legal, Enterprise Applications, etc
• Collaborate Engagement with Partner management and executives, sometimes handling sensitive issues, saying no, or redirecting plans
• Thrive in solving complex problems in situations that demand escalations or selection of resolution paths
• Manage partnership structure and contracting, and conveying advice to senior stakeholders

Work in a way that works for youFlexBase, Akamai\'s Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.what makes Akamai a great place to workConnect with us on social and see what life at Akamai is like!We power and protect life online, by solving the toughest challenges, together.At Akamai, we\'re curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you\'ll thrive here.Working for youAt Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.About usAkamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world\'s most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.Join usAre you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!#LI-Remote.

Akamai