Chat Support (mandarin Speaker)
Kuala Lumpur, Malaysia
Job Description
s:
- Ensure service delivered to our customers meets contractual Key Performance Indicator (\xe2\x80\x98KPIs\xe2\x80\x99).
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Maintain basic knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Offer additional products and/or services.
- Track, document and retrieve information in call tracking database.
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Ability to rotate shifts, as needed
- Rotational shift
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
- Able to work rotational shift?
- STM/STPM (Preferred)
- Customer service: 1 year (Preferred)
- Mandarin (Required)
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Job Detail
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Job IdJD894336
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned