Job Description

ROLE PURPOSE

Context

In 2019, Sanofi Group has undergone a deep transformation of its organization under the umbrella of the CHLOE program. The reorganization has resulted in a radical change of the existing organizational structure which was particularly driven by 1 main factor: the creation of a standalone Consumer HealthCare (CHC) Global Business Unit within Sanofi Group. To support this new business unit, CHC decided to create a Global Business Services (GBS).

Global Business Services

In October 2020, Global Business Services (GBS) was established as a new transversal, multi-disciplinary function supporting and accelerating Sanofi's transformation towards establishing a sustainable standalone CHC business through the implementation of a set of operational legal presence across in-scope markets.

CHC GBS drives transformation projects to ensure it delivers best in class processes in terms of quality, cost, performance, customer satisfaction and needs, supported by high quality master data and performance KPIs.

CHC Global Business Services is managing global end-to-end (E2E) processes, ensuring efficiency and effectiveness by using innovative solutions while simplifying and harmonizing the E2E process delivery. GBS is structured around the end-to-end processes:

Account to Report (A2R), Source to Value incl tactical sourcing & Travel and Expenses (S2V), Customer Invoice to Cash (CI2C), Finance Pivot (FP&A), Master Data Management (MDM).

In 2022, Sanofi board confirmed the need of establishing an autonomous GBS organization by extending to a new Service Line: Human Resources Services (HRS).

Therefore, GBS HRS Project Lead is looking for a CHC HRS Asia Head

Missions

The key missions expected from this role are:

Build the regional HRS team Supervise knowledge transfer from SBS Lead regional operations

KEY RESPONSABILITIES

The following details activities will be the main activities of the role, but special projects will be added regularly based upon the evolving priorities of GBS:

Build the team

• Asia is one of the 3 CHC regions covering about 13 countries (biggest countries are Vietnam, Japan, Australia), supporting 1900+ Sanofians
• The GBS HRS team will be located in one of our 3 captive centers (location not yet defined for Asia) but in some critical countries, a local GBS HRS business partner may be required to manage local stakeholders and local statutory bodies.
• Building the team may require external hiring as well as internal moves. Based on the Target Operating Model, finalize the total headcount, profiles and organization needed.

Supervise knowledge transfer

• Support implementation of the 5 GBS HRS pillars:

• Employee Life Cycle (ELC): from hiring to retiring, GBS HRS team is responsible to collect information and evidences to support hiring, national or international move, promotion, job changes, any type of termination. At any stage of the processes, GBS HRS is responsible for compliance and user experience. On and Offboarding is also part of the GBS HRS scope of services.
• Master Data Management (MDM): GBS HRS team is responsible for data accuracy and data completeness according to the core model.
• Time to Pay (T2P): GBS HRS is collecting input from different channels, entering into systems or sharing securely with vendors, controlling as per legal rules and internal controls requirements, before managing post payroll activities. GBS HRS is also contributing to any local time and payroll project, responsible for legal compliance and in charge of internal or external audit. Local benefits management may be part of GBS HRS scope of services.
• Connect to Resolve (C2R): GBS HRS team is responsible for knowledge articles that help employees to find answers to their queries at their fingertips. According to define process and SLA, GBS HRS is providing feedback on employees' requests.
• External Workforce (EWF): GBS HRS team is in charge of collecting and reporting on EWF data
• Learning services (GLS)-to be confirmed
• Review action plan to reduce gaps between local practices and global TOM
• Be involved in procurement activities in case of contract separation for local vendors
• Support and coordinate Local Service Agreement when required
• Coordinate with Digital and SBS ELC&T when required (this can include testing of systems)
• Manage the deployment waves as per the plan ensuring continuity of services
• Coordinate transitions activities and report on progress
• Manage escalation and interdependencies
• Follow risks, identify mitigation actions, escalate when required
• Communicate within GBS HRS about the implementation progress
• Implement relevant GBS HRS T2P governance for performance review
• Act as single point of contact for GBS HRS Project Lead during the whole project

Lead regional operations

• Cascade the vision from global GBS vision to regional GBS teams
• Manage talents, defining achievable but challenging goals, promoting excellence, building career development plans, following Sanofi Potential for Growth process. Implement a spirit of proudness and recognition.
• Manage captive and retain organization to ensure smooth end to end processes, clarity around role and responsibilities, business requirements are met, no impact on employees or external partners
• Manage local vendors if any (can be social benefits, pensions, payroll, time management...). Ensure proper governance process is in place (local and regional steerco if required), proper KPIs (Key Performance Indicators) and SLAs (Service Level Agreements) are implemented, contract is compliant with exit option and penalties, BCP (Business Continuity Plan) is in place and available to CHC, acceptable escalation process is existing in case of emergency (such as security breach). If one of the vendor is not reaching expectations in terms of quality, responsiveness or compliance, coordinate with procurement any required action to exit the contract and look for a new vendor
• Manage individual and team performance. Apply performance assessment based on results and alignment to Sanofi Play to Win values. Provide constructive feedback. Encourage self-learning and certifications. Support promotions or lateral move. Manage poor performance if needed.
• Manage regional and local stakeholders (HRBPs, HR COEs, other GBS service lines, finance, treasury, digital, internal control...) in the spirit of strong partnership and One Sanofi. Participate or create local governance to ensure proper communication and involvement in transversal projects.
• Provide expertise and arbitrate if needed.
• Ensure alignment with the other CHC HRS regional heads
• Manage user experience: communicate regularly on successes,
• Ensure Target Operating Model is applied in all countries in scope
• Promote Workday and Self Services (employees and managers)
• Work in Continuous Improvement mindset by systematically challenge issues, mitigate risks, automate process steps/data flows wherever possible, improve effectiveness and efficiency of the processes. Provide best practices and benchmarks to improve regional and also global. Implement bottom up approach to collect ideas from team members and encourage out of the box thinking.
• Accountable for Compliance of GBS HRS local teams to prevent fraud, errors or illegal activities.
• Manage financial planning: prepare budget, track internal and external costs, report on monthly basis
• Manage Acquisitions/Mergers/Divestiture (AMD) projects in the region
• Coordinate or lead any global or regional initiatives in the region. This could be automation, vendor change, new HR policy, new Finance process, data quality campaign, new global reporting...

Expected Skills

• Senior leadership profile with strong personality and a track record of having managed large teams and operations across Asia
• Strong self-organisation skills and project leadership experience
• Track record of executional excellence: moving with fast lead-time from idea to action
• Ability to think strategically, take a helicopter view and develop a compelling vision, but also be able to dive deep into operational problems when required - focus on impact and results
• Ability to decide even under high pressure and inspire the team to keep up with the fast-changing environment during transition
• Authentic, collaborative and mindful leader, diligent to earn respect from the existing teams holding one-self responsible and accountable for the overall success within his team and towards senior management and internal customers
• Lean management mindset to deliver value to customers
• Mindset of challenging the status quo and exploring more effective ways of working through deployment of a "fail-fast and learn" culture
• Ability to build effective teams through mutual understanding of the targets in a complex and fast changing environment
• Ability to shape culture, shape SBS sense of belonging, motivate a group of people to work towards a common set of goals aligned with the overall BT mind set
• Highly skilled listener, able to stay ahead of the change curve/journey impacting his/her team, internal customers and partners.
• Being able to manage own and other's emotions in high-pressure conversations
• Excellent communicator with an ability to discuss on different levels within Sanofi and externally ensuring an impactful communication.
• Ability to facilitate and steer difficult conversations to sustainable outcomes and move to action
• Strong problem solving and conflict management skill
• Very good understanding of HR Business Partner, HR COE, HR operations model and their interactions to bring value to business
• Good understanding of Workday, payroll transitions and eager to constantly evolve the level of automation and digitalization
• Fluent in English and ideally any Asian language

Background and Experience

• Graduate or Master's degree with HR or Business Administration, or Other Specific qualification and accreditation deemed to be equivalent (essential)
• Minimum of 10 years of experience in HR Services or Service Operations environment
• Minimum of 5 years of experience managing large teams (

50 team members) * Several years of experience with HR and HR Services transformation projects

• Experience of partnering successfully with third party partner(s)
• Experience of embracing and delivering change within a multicultural organisation
• Fluent in English and ideally any Asian language

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.