Job Description

Job Title: GBS (Global Business Services), People Services Head - Asia, Consumer Healthcare

Location: Malaysia

Job type: Full time

About the Job:

Our Team

At Sanofi Consumer Healthcare (CHC), we have one shared mission \xe2\x80\x93 we work passionately, every day, to \xe2\x80\x98serve healthier, fuller lives\xe2\x80\x99 now and for the generations to come. In order to do so, we strive to act as a force for good by integrating sustainability along our business and employees\xe2\x80\x99 mission and operate responsibly from both a social and environmental point of view. Everything we do is centered around people\xe2\x80\x99s interests \xe2\x80\x93 our consumers, our customers, healthcare professionals, and our employees \xe2\x80\x93 across the world. We are building loved brands that serve 1bn consumers worldwide, through our key platforms: Allergy, Physical & Mental Wellness, Pain, Digestive Wellness and Cough, Cold & Flu. We aspire to become the best Fast Moving Consumer Health (FMCH) company In & For the world and we aim to build a work environment where people can thrive, grow, enjoy and be at their best.

CHC Global Business Services will be managing global end-to-end (E2E) processes, ensuring efficiency and effectiveness by using innovative solutions while simplifying and harmonizing the E2E process delivery. GBS is structured around the following end-to-end processes:

People Services, Account to Report (A2R), Source to Value including tactical sourcing & Travel and Expenses (S2V), Customer Invoice to Cash (CI2C), Finance Pivot (FP&A), Master Data Management (MDM).

Main responsibilities:

Build the regional People Services team. Supervise knowledge transfer from Sanofi Business Services Lead regional operations. The following details activities will be the main activities of the role, but special projects will be added regularly based upon the evolving priorities of GBS:

Build the team

Asia is one of the 3 Consumer regions covering about 13 countries (biggest countries are Vietnam, Japan, Australia), supporting 1,900+ Sanofians

Supervise knowledge transfer

Support implementation of the 5 GBS People Services pillars:

Employee Life Cycle (ELC): from hiring to retiring, GBS People Services team is responsible to collect information and evidences to support hiring, national or international move, promotion, job changes, any type of termination. At any stage of the processes, GBS People Services is responsible for compliance and user experience. On and Offboarding is also part of the GBS People Services scope of services.

Master Data Management (MDM): GBS People Services team is responsible for data accuracy and data completeness according to the core model.

Time to Pay (T2P): GBS HRS is collecting input from different channels, entering into systems or sharing securely with vendors, controlling as per legal rules and internal controls requirements, before managing post payroll activities. GBS People Services is also contributing to any local time and payroll project, responsible for legal compliance and in charge of internal or external audit. Local benefits management may be part of GBS People Services scope of services.

Connect to Resolve (C2R): GBS People Services team is responsible for knowledge articles that help employees to find answers to their queries at their fingertips. According to define process and SLA, GBS HRS is providing feedback on employees\xe2\x80\x99 requests.

External Workforce (EWF): GBS People Services team is in charge of collecting and reporting on EWF data

Learning services (GLS)-to be confirmed

Review action plan to reduce gaps between local practices and global projects

Be involved in procurement activities in case of contract separation for local vendors

Support and coordinate Local Service Agreement when required

Manage the deployment waves as per the plan ensuring continuity of services

Coordinate transitions activities and report on progress

Manage escalation and interdependencies

Follow risks, identify mitigation actions, escalate when required

Communicate within GBS People Services about the implementation progress

Implement relevant GBS People Services T2P governance for performance review

Act as single point of contact for GBS People Services Project Lead during the whole project

Lead regional operations

Cascade the vision from global GBS vision to regional GBS teams

Manage talents, defining achievable but challenging goals, promoting excellence, building career development plans, following Sanofi Potential for Growth process. Implement a spirit of proudness and recognition.

Manage captive and retain organization to ensure smooth end to end processes, clarity around role and responsibilities, business requirements are met, no impact on employees or external partners

Manage local vendors if any (can be social benefits, pensions, payroll, time management\xe2\x80\xa6). Ensure proper governance process is in place (local and regional steerco if required), proper KPIs (Key Performance Indicators) and SLAs (Service Level Agreements) are implemented, contract is compliant with exit option and penalties, BCP (Business Continuity Plan) is in place and available to CHC, acceptable escalation process is existing in case of emergency (such as security breach). If one of the vendor is not reaching expectations in terms of quality, responsiveness or compliance, coordinate with procurement any required action to exit the contract and look for a new vendor

Manage individual and team performance. Apply performance assessment based on results and alignment to Sanofi Play to Win values. Provide constructive feedback. Encourage self-learning and certifications. Support promotions or lateral move. Manage poor performance if needed.

Manage regional and local stakeholders (HRBPs, HR COEs, other GBS service lines, finance, treasury, digital, internal control\xe2\x80\xa6) in the spirit of strong partnership and One Sanofi. Participate or create local governance to ensure proper communication and involvement in transversal projects.

Provide expertise and arbitrate if needed.

Ensure alignment with the other CHC People Services regional heads

Manage user experience: communicate regularly on successes,

Ensure Target Operating Model is applied in all countries in scope

Promote Workday and Self Services (employees and managers)

Work in Continuous Improvement mindset by systematically challenge issues, mitigate risks, automate process steps/data flows wherever possible, improve effectiveness and efficiency of the processes. Provide best practices and benchmarks to improve regional and also global. Implement bottom up approach to collect ideas from team members and encourage out of the box thinking.

Accountable for Compliance of GBS HRS local teams to prevent fraud, errors or illegal activities.

Manage financial planning: prepare budget, track internal and external costs, report on monthly basis

Manage Acquisitions/Mergers/Divestiture (AMD) projects in the region

Coordinate or lead any global or regional initiatives in the region. This could be automation, vendor change, new HR policy, new Finance process, data quality campaign, new global reporting\xe2\x80\xa6

About you:

Experience:

Several years of experience with HR and HR Services transformation projects

Experience of partnering successfully with third party partner(s)

Experience of embracing and delivering change within a multicultural organisation

Senior leadership profile with strong personality and a track record of having managed large teams and operations across Asia

Strong self-organisation skills and project leadership experience

Track record of executional excellence: moving with fast lead-time from idea to action

Ability to think strategically, take a helicopter view and develop a compelling vision, but also be able to dive deep into operational problems when required \xe2\x80\x93 focus on impact and results

Ability to decide even under high pressure and inspire the team to keep up with the fast-changing environment during transition

Authentic, collaborative and mindful leader, diligent to earn respect from the existing teams holding one-self responsible and accountable for the overall success within his team and towards senior management and internal customers

Lean management mindset to deliver value to customers

Mindset of challenging the status quo and exploring more effective ways of working through deployment of a \xe2\x80\x9cfail-fast and learn\xe2\x80\x9d culture

Ability to build effective teams through mutual understanding of the targets in a complex and fast changing environment

Ability to shape culture, shape GBS sense of belonging, motivate a group of people to work towards a common and aligned set of goals

Highly skilled listener, able to stay ahead of the change curve/journey impacting his/her team, internal customers and partners.

Being able to manage own and other\xe2\x80\x99s emotions in high-pressure conversations

Excellent communicator with an ability to discuss on different levels within Sanofi and externally ensuring an impactful communication.

Ability to facilitate and steer difficult conversations to sustainable outcomes and move to action

Strong problem solving and conflict management skill

Very good understanding of HR Business Partner, HR COE, HR operations model and their interactions to bring value to business

Good understanding of Workday, payroll transitions and eager to constantly evolve the level of automation and digitalization

Background and Experience

Education: Graduate or Master\xe2\x80\x99s degree with HR or Business Administration, or Other Specific qualification and accreditation deemed to be equivalent (essential)

Experience: Minimum of 10 years of experience in HR Services or Service Operations environment and minimum of 5 years of experience managing large teams (
50 team members)

Languages: Fluent in English

Sanofi Behaviors and Skills

This position is required to demonstrate behaviors such as Stretch, Put the interest of the organization, Act in the interest of our patients and customers and Take Action. During the interview we will also be asking for examples of skills such as Strategic Thinking, Result Orientation, People Leadership (if applicable), Relationship and Influence.

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn\xe2\x80\x99t happen without people \xe2\x80\x93 people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let\xe2\x80\x99s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our and check out our Diversity Equity and Inclusion actions at !

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

Sanofi