Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.Working Arrangement HybridThe opportunityThe Chief Agency Officer (CAO) is member of Manulife Insurance Executive Committee (EXCO) and is accountable for the profitable growth and quality development of the entire Agency Distribution Channel for the Malaysia operation. The CAO will oversee the development and implementation of the longer-term strategic direction to ensure alignment with Business and Profit goals in addition to achieving results in the short term.A strong and growing agency is critical for Manulife Malaysia. Manulife Malaysia has an incredibly strong brand, product suite and customer service and provides a great platform for continuing to grow our agency.
The CAO is expected to deliver on plan sales and earnings by focusing on driving strong recruitment, activation and productivity in the branch channel, building out the Agency network, and generally optimise across all platforms to maximize our growth and reach in the Malaysian market.The CAO is also responsible for developing a strong Distribution leadership team, building a profitable agency distribution channel and a professional and ethical agency distribution force.Responsibilities:Provide leadership and strategic direction of the Manulife Agency distribution channel in Malaysia.Establish, grow (gain material market share) and develop a market leading agency distribution channel resulting in the achievement of Sales, New Business Value, and Active agent targets.This includes:

• Optimizing all the Agency platforms within Manulife Malaysia
• Increase opportunity to deepen customer relationships and its execution with other distribution channels
• Design and implement agency compensation, recruitment, recognition and incentive programs.
• Ensure adequate training and proficiency of the agents, managers as well as distribution staff on selling skills, management skills, performance management, product knowledge, etc.
• Maintain high levels of integrity and ethics within the agency business practices and ensure alignment with local regulatory requirements.
• Building bench and develop key talent within the agency channel for eventual leadership positions within the organization

Individual Accountabilities:

• Sales and New Business Value (including increases in market share)
• Total number, retention, productivity, performance and behavior of the sales force
• Persistency, continuity and consistency, of sales performance
• Growth of Agency division within an agreed cost framework

• Development of the skills and abilities of the agency force and employees against specified objectives
• Achieve agreed customer and staff satisfaction levels
• Overall contribution to Malaysia Executive Leadership Team

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• 20+ years of progressive experience in the insurance industry with a proven track record of agency sales management of a large agency, training and development, or experience in managing insurance operations within the Company and demonstrably good working relationships with the field.
• Strong understanding of business financials, with the ability to deliver results within financial parameters.
• Proven capability to transform a sales force, business or perations to move towards a more digital, and efficient sales force, and/or business.

• Strategic thinking with very strong execution capabilities
• Ability to lead/coach/develop/influence peers through strong interpersonal, collaborative and communication skills.

• Ability to \xe2\x80\x9cwalk the talk\xe2\x80\x9d through in depth knowledge and understanding of the fundamentals of the agency distribution system, as well as the challenges of a developing market.
• An expert at managing conflict and solving people issues within agency.
• Lives the Manulife values
• Transformation mindset
• Strong leadership, interpersonal and motivational skills
• Excellent communication skills (both written and verbal)

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture

We lead with our Values every day and bring them to life together. * Boundless opportunityWe create opportunities to learn and grow at every stage of your career. * Continuous innovationWe invite you to help redefine the future of financial services. * Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives. * Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as \xe2\x80\x98MFC\xe2\x80\x99 on the Toronto, New York, and the Philippine stock exchanges, and under \xe2\x80\x98945\xe2\x80\x99 in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Manulife