Job Description

Primary Responsibilities Operation Conduct daily briefings, ensuring comprehensive communication of relevant information to team members. Supervise and manage the day-to-day activities of the department. Guarantee that team members receive proper training, possess necessary tools, and are equipped to effectively perform their job responsibilities. Educate and train team members on current safety issues, ensuring compliance with local laws and safety regulations. Collaborate with the Design and Construction team, engineers, and external architects on renovations and other projects; solicit bids from contractors and meet with construction supervisors as needed. Oversee the maintenance and repair of building interiors, exteriors, hotel rooms, and contents. Ensure the successful execution of the hotels preventive maintenance program. Establish and uphold procedures for the security and replenishment of the hotels inventory and assets, including but not limited to tools, supplies, equipment, and furniture. May be responsible for determining security requirements to protect hotel property, employees, guests, and patrons against theft, crime, and other hazards, and manage relationships with contracted third-party security firms. Monitor the budget and exercise expense control across all departmental areas. Contribute to the preparation of the annual departmental operating budget and financial planning. Team Management Strategize for future staffing requirements. Interview, choose, and hire team members. Identify and nurture employees with potential, providing mentorship and training for career advancement. Conduct performance reviews with the team, assessing their contributions and areas for improvement. Continuously monitor team members appearance, attitude, and level of professionalism. Develop, implement, and maintain all staff training programs, addressing their developmental needs and equipping them with new skills to meet evolving business demands. Create weekly staff schedules considering expected business volume, operating budgets, and service standards. Prepare payroll and gratuity reports. Organize monthly departmental meetings to disseminate information to team members, gather feedback, address operational issues, and establish a regular platform for departmental communication. Other Responsibilities Possess a thorough understanding of hotel fire, life safety, and emergency procedures. Adhere strictly to hotel and departmental policies and procedures consistently. Attend all briefings, meetings, and training sessions as directed by management. Arrive punctually for duty, consistently wearing a clean and complete uniform. Uphold a high standard of personal appearance and hygiene consistently. Fulfill any other reasonable duties assigned by the Hotel Management. Requirements Knowledge and Experience Holds a Bachelors degree in Engineering or an equivalent qualification. Possesses a minimum of 5 years of relevant experience in a similar role. Demonstrates excellent proficiency in reading, writing, and oral communication in the English language. Ability to speak additional languages and a basic understanding of local languages are advantageous. Exhibits a solid working knowledge of MS Excel, Word, and PowerPoint. Displays a high degree of professionalism, coupled with capabilities in human resources management and business acumen. Competencies Demonstrates strong leadership, interpersonal, and training skills. Exhibits effective communication and customer interaction capabilities. Oriented towards results and service, with a keen eye for details. Capable of multitasking and performing well in stressful and high-pressure situations. Functions effectively as both a team player and builder. Motivates and initiates actions independently as a self-starter. Maintains a well-presented and professionally groomed appearance consistently.

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