Job Description

Job Summary

The Chief Steward is responsible for directing and managing all stewarding operations to ensure the highest levels of cleanliness, hygiene, and organization in all kitchens, restaurants, and back-of-house areas. The role supports the Food & Beverage and Culinary teams by ensuring an efficient supply of clean equipment and materials, compliance with HACCP standards, and the maintenance of sustainable and safe operating practices in line with Sofitel and Accor service standards.

Key Responsibilities:

Operational Excellence

Oversee daily stewarding operations including dishwashing, cleaning, and kitchen support activities. Ensure all kitchen and back-of-house areas comply with Sofitel hygiene, sanitation, and safety standards. Monitor proper usage, care, and maintenance of kitchen equipment, machines, and cleaning chemicals. Implement effective waste management, recycling, and energy-saving practices in line with Accor sustainability program. Support banquet and outlet operations by coordinating timely provision of clean equipment, utensils, and supplies.

Team Leadership

Lead, supervise, and train the stewarding team to maintain high levels of performance and morale. Prepare duty rosters and allocate tasks according to operational needs. Conduct regular training on hygiene, safety, and Accor standards of operation. Foster a culture of teamwork, accountability, and continuous improvement within the stewarding department.

Financial & Administrative

Monitor and control stewarding budget including labor costs, breakages, chemical usage, and operating supplies. Maintain records of breakage, inventory, and cleaning schedules, ensuring timely reporting to the Assistant Executive Manager. Ensure preventive maintenance of stewarding equipment in coordination with the Engineering team. Participate in monthly department meetings and provide input on operational improvements.

Requirements

Minimum 3-5 years of stewarding supervisory experience in a luxury hotel environment. Strong knowledge of HACCP, hygiene, and sanitation regulations. Proven leadership and team management skills with the ability to coach and motivate. Excellent organizational, communication, and problem-solving skills. Physically fit and flexible to work shifts, weekends, and public holidays. Familiarity with Accor standards and sustainability initiatives is an advantage.
Job Type: Full-time

Benefits:

Dental insurance Maternity leave Meal provided Opportunities for promotion Parental leave Professional development
Work Location: In person