Job Description

Our client a 5 star luxury Hotel in Qatar - Doha is looking for a Chinese speaking Restaurant Manager for their high end Chinese restaurant to lead all aspects of their business. You will deliver a high-quality menu and motivate their staff to provide excellent customer service. Restaurant Manager responsibilities include maintaining the restaurant\xe2\x80\x99s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you\xe2\x80\x99ll need management skills and experience in both front and back of the house. They want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you\xe2\x80\x99ll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations. We\xe2\x80\x99ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant\xe2\x80\x99s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Fluent in Chinese and English
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software,
• Strong leadership, motivational and people skills
• Acute financial management skills
• BSc degree in Business Administration; hospitality management or culinary schooling is a plus

Benefits

Basic Salary USD 2500 to USD 3000 + Other Benefits - Accommodation + Annual Tickets + Transportation + Meals

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