Job Title: Customer Relations Officer (CRO) - Full Time
Job Summary:
As a CRO, you help customers enjoy their time at TGV Cinemas. You answer questions, solve problems, and make sure everything runs smoothly. You also help promote TGV on social media by sharing updates.
Main Responsibilities:
Customer Service
Greet and assist guests with tickets, seating, and directions.
Answer questions about movies, show times, and promotions.
Handle complaints politely and find quick solutions.
Cinema Operations
Ensure the cinema is clean, safe, and comfortable.
Help manage queues and crowd flow during busy times.
Work with the team to keep things running smoothly.
Social Media & Online Engagement
Share updates, promotions, and fun content on TGV's platforms.
Help monitor online feedback and report issues to the manager.
Feedback & Support
Record customer feedback and report issues.
Follow up with customers when needed to ensure satisfaction.
Requirements:
Experience:
Customer service experience is a plus
Skills:
Friendly and good at talking to people
Able to solve problems calmly
Basic computer and mobile app skills
Familiar with social media platforms (Facebook, Instagram, TikTok)
Willing to work shifts, weekends, and public holidays
Why TGV?
Work in a lively, entertainment-focused setting with a friendly team and movie-loving customers.
Gain hands-on experience in customer service, social media engagement, and cinema operations - great for your resume!
Part-time today, full-time tomorrow! Many of our team members grow into permanent roles.
Use your creativity to engage with customers online and help promote the TGV experience.
Help create memorable experiences for guests - from blockbuster premieres to themed events.
Job Type: Part-time
Pay: RM9.00 per hour
Work Location: In person
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