Job Description

s:

• Utilizing acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records. May require additional contact with other parties (i.e. employer, claimants, third parties such as medical providers, auto repair centers, etc.) as deemed necessary

• Ensure proper follow up on cases to resolve outstanding issues and to ensure timely processing and closure of claim

• Provide timely service throughout the life of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, responding to incoming inquires according to company policies, following agreed internal and external processes, policies and procedures to ensure quality and service standards are met. This includes all forms of communications to internal and external parties

• Maintaining accurate system data and documentation by collecting, recording, analyzing, and summarizing information

• Ensure that reserves are accurately updated in a timely manner

• Identify subrogation opportunities and fraud potential and make appropriate referrals

• Provide mentorship to less tenured examiners

Job requirement/qualifications:

• Ability to prioritize and multi-task effectively in a fast-paced environment

• Ability to communicate information clearly and concisely both verbally and in writing

• Requires proficiency in Desk Management, phone xe2x80x98etiquettexe2x80x99, time management and dealing with difficult customers

• Computer literate; experience with Microsoft Office Products. Claim Management Associate

• Must be willing to work during Malaysia public holiday and perform overtime as and when required due to business requirements.

• Experience in the field of Customer Service and/or Personal Accident Claims Processing (advantage)

About AccentureAccenture is a leading global professional services company that helps the worldxe2x80x99s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance servicesxe2x80x94creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the worldxe2x80x99s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360xc2xb0 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360xc2xb0 value we create for our clients, each other, our shareholders, partners and communities. Visit us atEqual Employment Opportunity StatementAll employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.Accenture is committed to providing veteran employment opportunities to our service men and women.

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