Job Description

Primary Details Time Type: Full timeWorker Type: EmployeeProviding delivery of claims services, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases. Ensuring customer satisfaction and equitable solution to claims in accordance with company guidelines.Responsibilities:

• Handle incoming motor OD claims efficiently and accurately, from initial notification through to settlement.
• Provide excellent customer service by communicating effectively with claimants, third parties, and service providers.
• Liaise with repairers on repair process and documentation needs.
• Collect and review necessary documentation and information to support the claims process.
• Evaluate claims based on policy coverage, liability, and potential fraud indicators.
• Make informed decisions on claim settlements, ensuring they are fair and compliant with company policies.
• Negotiate settlements with claimants, repairers and third parties where necessary.
• Liaise with external parties such as repair shops, solicitors, and medical professionals to ensure timely and accurate claims resolution.
• Ensure all claims are processed in line with regulatory requirements and internal guidelines.
• Maintain accurate records and provide regular updates and reports to the Head of Claims.
• Contribute to the development and improvement of claims handling processes and systems.

Requirements:

• Diploma / Degree or equivalent.
• Previous experience in motor claims handling or a similar role within the insurance industry.
• Proficiency in using claims management software and other relevant IT systems.
• Organizational and communication skills
• Analytical and negotiation skills
• At least 7 years experience in insurance
• Strong knowledge of insurance industry and claims processes

How to Apply:To submit your application, click "Apply" and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

QBE Insurance