Claims Processing Associate, Asia
Petaling Jaya, Selangor, Malaysia
Job Description
Primary Details Time Type: Full time
Worker Type: Employee
This role is responsible for accomplishing various administrative tasks in support of the claims teams. Likewise, they are responsible for fulfilling specific steps in the entire end to end claims process.
Responsibilities
- Ensure compliance with QBE policies, procedures and relevant legislations and regulations.
- Ensure compliance within delegated authority limits
- Maintain effective communication with customers.
- Raise and authorize claims payments for valid invoices and within authority limits.
- Settle fast track claims wherein invoices are already available.
- Journal payments into claims.
- Triage emails to correct claims handlers.
- Make contact with another party to clarify contents of an invoice/ document.
- Identify recovery opportunities on claims.
- Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out.
- Ensure all required documents are complete before a hand-off to the Recoveries team.
- Bachelor\'s Degree or equivalent combination of education and work experience.
- Customer service and Proficiency in MS tools skills.
- Analytical and negotiation skills.
- Excellent verbal and written communication skills (English & Chinese).
- Preferably with Case Management Skills.
- Preferred Basic Knowledge of Insurance.
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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Job Detail
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Job IdJD957099
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Selangor, Malaysia
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EducationNot mentioned