Job Description

Job Responsibilities Provides services by completing account transactions such as receiving deposits, paying and other transactions. Answers, attends and fulfils customers\' needs and requests. Educates customers and migrate them to Digital Platforms and Self-Service machines for seamless and convenient customer experience. Explains and advises on and promote bank\'s latest products and services such as promotions, campaigns and rates. Identifies opportunity to make relevant referrals and cross-selling activities. Meets and greets walk-in customers, ushering them to relevant counters or workstations and ensuring customers are attended to promptly. Attends to customers\' enquiries and service issues promptly. Supports and performs customer acquisition activities (onsite and offsite) through Corporate Employee Programme and other related programmes to on-board customers. Job Requirements A recognised Diploma in any field. Minimum 2 years of working experience in Bank Branch Operations. Demonstrates personal excellence by being positive under any circumstances. Good empathy & communication skills (listen well & speak clearly). Passionate about Customer Service & delivering superior experience to customers. Good problem-solving skills. Possesses basic knowledge of products & services. Displays a positive mind-set & can-do attitude. Energetic & self-motivated. Be a part of UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a difference.

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