Role Responsibilities
Strategy
? Provide personalised client service of the highest level
? Handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions and unintentional disconnects
? To introduce and educate the customer of the self service/automated banking channels and help them use the services extensively
? Maintain prescribed quality levels and to convey right information to the customers and avoid mis-selling and complaints
? Building positive rapport with different types of clients over the phone
? Take appropriate actions to effectively control a phone call
? Apply the proper phone etiquette to satisfy various client situations
Business
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