Client Journey Lead, Next Gen Bizchannel My

Malaysia, Malaysia

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Key Responsibilities

Lead and manage Product Owners & UI/UX designers, working with them to support and improve the customer journey as well as transforming Transaction Banking products and services using new technology.
Identify and implement new opportunities through the customer journey to deliver high performing, agile customer interactions and touchpoints.
Recommend and deliver functional and features into multiple MVPs align with business growth strategy and client migration plan.
Delivery a balanced user experience design, between manual decision controls versus self or automated decision-making workflow (i.e. where maker/checker is required or otherwise).
Work closely UI/UX designers to ensure end-to-end efficiency in both transactional front-end and servicing workflows.
Responsible for leading the functional acceptance testing.
Define and drive the strategy for communication of new products and services to market.
Ensure that all digital channels adhere to Electronic Banking guideline

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