Job Description

Client Operations Officer, Flow Acquisition Management, Investment Management Services (Permanent)M/FVacancy detailsGeneral informationEntity CACEIS is the asset servicing banking group of Cr\xc3\xa9dit Agricole and Santander dedicated to asset managers, insurance companies, pension funds, banks, private equity and real estate funds, brokers and corporate clients.Through offices across Europe, North and South America, and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary and fund administration, fund distribution support, middle office outsourcing, issuer services and transfer agent.With 7,000 employees and a large client base, CACEIS is a European leader in asset servicing and one of the major players worldwideBy working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.Reference 2024-90850Publication date 30/10/2024Job descriptionBusiness typeTypes of Jobs - Finance / AccountingJob titleClient Operations Officer, Flow Acquisition Management, Investment Management Services (Permanent)M/FContract typePermanent ContractExpected start date27/06/2024Management positionNoJob summaryWhat is the opportunity?
CACEIS was set up in Cyberjaya, Malaysia in July 2023 with approximately 1,000 employees, with the acquisition of RBC investor Services\' European business and Malaysia centre of excellence. As a centre of excellence, the team in Malaysia provides asset services, custody and payments for clients in Europe (Belgium, Ireland, Luxembourg, Switzerland and United Kingdom) with a global operating model that maximises efficiencies across time zones, supports 17/5 operational capability with follow the sun model, enhances scalability of our global operations and the implementation of standardized processes.Reporting to the Tea Manager, you will be responsible to ensure treatment of cash and security instructions received from CACEIS\' clients are in-line with prescribed market, net-asset-value (NAV) and treasury deadlines.Region: UK
Working hours: 3.00pm-12am / 4.00pm-1.00amWhat will you do?
Ensure completion of all trades under STE environment as well as manual trades are completed within agreed timeframe.

• Ensure queries on trades, are resolved in timely manner. This also includes queries on STE and manual trades.
• Ensure outstanding items are assigned and individual departments/financial institutions are chased for resolution.
• Ensure that all instructions are processed to a high standard of accuracy.
• Ensure all trades are posted according to procedure.
• Provide coaching to other team members to ensure cross-training of all aspects of funds in order to gain satisfactory cover.
• Establish as the single point of contact for process specific escalations.

Supplementary InformationWhat\'s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Position locationGeographical areaAsia, MalaysiaCityCyberjayaCandidate criteriaMinimal education levelBachelor Degree / BSc Degree or equivalentAcademic qualification / SpecialityBachelors\' Degree in Accounting or similarLevel of minimal experience0-2 yearsExperienceMust-have

• Banking experience in back office.
• Excellent knowledge in different investment instruments.
• Accurate and timely data entry skills.
• Ability to work accurately under pressure
• Teamwork & cooperation.
• Analytical thinking.

Technical skills required

• Computer Literacy - Intermediate MS Office Excel and Word, as well as other custody system usage.

CACEIS