Job Description

Client Operations Officer, Fund Distribution Services, APAC Operations (Permanent)Vacancy detailsGeneral informationEntity CACEIS is the asset servicing banking group of Cr\xc3\xa9dit Agricole and Santander dedicated to asset managers, insurance companies, pension funds, banks, private equity and real estate funds, brokers and corporate clients.Through offices across Europe, North and South America, and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary and fund administration, fund distribution support, middle office outsourcing, issuer services and transfer agent.With 7,000 employees and a large client base, CACEIS is a European leader in asset servicing and one of the major players worldwideBy working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.Reference 2024-89353Publication date 30/10/2024Job descriptionBusiness typeTypes of Jobs - Asset ManagementJob titleClient Operations Officer, Fund Distribution Services, APAC Operations (Permanent)Contract typePermanent ContractExpected start date03/07/2024Management positionNoJob summaryCACEIS Investor & Treasury Services Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones. The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 17/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our \'centres of excellence\' and to implement/leverage standard processes globally.What will you do?

• Process subscription, redemption, switches and transfer for a range of onshore and offshore funds
• Maintain shareholder register and investor files
• Ensure internal and external enquiries are managed on time and with high quality standard
• Accountable for Global Servicing from operating location (includes shifts and work on bank / legal holidays and weekend when required)
• Maintain statistics up to date (including daily team checklist update)
• Maintain organizational relationship with Management line
• Ensure effective resolution of enquiries
• Escalation of issues & problems
• Act as back up to Supervisor & provide backup relief to all administrators
• Assistance in monitoring team\'s activity to ensure that production requirement are met
• Processing and checking of function dependent on file uploads and extracts to ensure that all deadlines are met. This may include the daily upload of price files, SWIFT transaction files.
• Handle enquiries from investors and distributors (client call centre in English, Mandarin and Cantonese)

Supplementary InformationWhat\'s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Position locationGeographical areaAsia, MalaysiaCityCyberjayaCandidate criteriaMinimal education levelBachelor Degree / BSc Degree or equivalentAcademic qualification / Speciality

• Degree in relevant field
• English Language (Written/Oral) Proficiency
• Mandarin and Cantonese (Written/Oral) Proficiency

Level of minimal experience0-2 yearsExperience

• Experienced in relevant Securities Operations/Financial Services

Required skillsProficiency in English language (written / oral) and interpersonal skillsProficiency in Mandarin and Cantonese language (written / oral) and verbal communication skillsAble to work under pressure following tight deadlines and/or S.L.A. requirementsAble to work with others as a strong team player in a fast-paced environment

CACEIS